Member since 13 Nov 2018
Total posts 1
I recently flew VA24 from LAX to MEL. I booked premium economy and requested a points upgrade to business class (as a Velocity Gold member). At check-in I was told the upgrade was denied even though there were more than 4 empty seats in business, though the local agent couldn't tell me why.
Qantas - Qantas Frequent Flyer
Member since 09 May 2013
Total posts 346
Very true. I understand some airlines keep last minute sales to happen, or sometimes people do not show up or have to cancel, still, when boarding starts, they would know who has checked in and who has not, it is pretty silly, not to utilize those points (from both sides). If it does not work on computers, surely, they should come up with a manual system. I find the same, with domestic flights sometimes.
Member since 28 Feb 2014
Total posts 55
Hi - I have never been able to upgrade from LAX to SYD using points (I am VA Platinum), but have had better success SYD to LAX. One of the Check in agents in LAX told me (Similar to what you have said) that they will only reserve a number of seats for upgrades, so even if their are empty seats, once the upgrade quota is full, that is it. I did say to the agent, whats the point of having points if I cant use them, and she just smiled.
Member since 07 May 2019
Total posts 2
My experience is from October 2016, but I had my upgrade request from LAX - SYD approved (premium to business). I was platinum at the time, and the business cabin was full.
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VA points upgrades out of LAX
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