Etihad Miles Upgrade discrepancy with website

1 reply

Galwaygirl

Qantas - Qantas Frequent Flyer

Member since 19 Jun 2018

Total posts 1

In the lounge at Abu Dhabi, I enquired about upgrading from economy to business on a flight to London.

I was quoted 80,000 miles, which is significantly more than the 39,000 miles quoted on the Etihad website (Travel class M). Even if booked on the cheaper class tickets - G, V, U - to upgrade, would be 57,000 miles.

I pointed this out to the lady at the lounge reception that she was quoting me double what the website was, but only got a response with 'that is what our system is showing'. A request for it to be looked into further ( I had previously in the year upgraded at London Heathrow - Abu Dhabi for 39,000 miles) was met with a shrug / 'computer says no' response.

(In a change of fortune a week later, my business class ticket was scribbled on at the gate in Paris and instead I found myself in seat 4A in the First Apartment)

anonymous

Member since 24 Dec 2013

Total posts 88

Further down the web page it does say that the miles quoted are indicative only and are subject to change.

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