Member since 02 Dec 2016
Total posts 104
Four weeks ago I applied for a Qantas credit card. Simple enough process online, and similar to other CCs I've applied for previously.
Member since 08 Feb 2018
Total posts 136
their customer service is terrible unfortunately. The app doesn't work well for sending statements (locks you out everytime) and they're super reluctant to send one by email. When they do there is so much security attached to the pdf you can't actually read it, never mind send it on the bank who wanted a copy in the first place. We cancelled our card eventually on the basis of terrible customer service.
Jetstar Airways - Qantas Frequent Flyer
Member since 18 Feb 2018
Total posts 37
Qantas credit cards are terrible products. Their application process is tedious and invasive, their app is terrible, and as mentioned above the ridiculous amount of security attached to anything makes life incredibly difficult. To access a pdf of my statement via the app (over 12 months ago since I cancelled it so may have changed since then) I had to use touch ID to login, enter my ff number and pin, and then another password! When applying for the card, despite providing the requisite proof of employment and income they insisted on ringing my employer for a verbal confirmation of my employment, which is something I'd not experienced before. I ended up getting the bonus points and then cancelling the card. Terrible customer service.
Qantas - Qantas Frequent Flyer
Member since 02 Apr 2017
Total posts 9
I cannot agree more with the above comments. I unfortunately still have the Qantas Premier Platinum card (since January 2019), and it is absolutely one of the worst credit cards available in the market. The application process was incredibly invasive and it took a total of 5 weeks before approval. The director of my company was also embarrassingly called 3 times in the process as well.
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