Member since 23 Aug 2016
Total posts 3
Either via their App or Accor site, my bookings do not appear when I click my reservations. ( I have 13 over the next 3 months). I get the "you have no bookings, yet" message. Been like this for 10 days. After numerous calls, finally got through to someone who told me the Paris mainframe database responsible for this was down and they have been working on it for the last (now) 12 days. No banner message anywhere to let the guest know what is going on though, on the site or app. Though July 1 might have been a date of significance, but no change. Not a soccer player for PSG, just a Platinum Plus, so I don't expect a resolution or advice, anytime soon.
Qantas - Qantas Frequent Flyer
Member since 29 Nov 2013
Total posts 446
The Accor website is so bad. The code team were clearly hired by Boeing after completing the Accor project.
Member since 09 Nov 2018
Total posts 39
I have the same problem, 6 current bookings but nothing in my app or online.
Member since 18 Jul 2018
Total posts 16
I had noticed this issue a week back and was reminded of it by this thread; checked the app and my bookings are there. The website also shows them now. So it seems to be resolved here...
Member since 03 Jul 2019
Total posts 1
I saw the same thing over a week ago - just checked in the App and on the website .... still nothing there for me.
Another week, still nothing. Have to make bookings for August - Accor might not be worth the risk.
Hi Guest, join in the discussion on
Accor bookings not displaying (still)
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox