Refund of points used to upgrade with all this travel disruption?

3 replies


Qantas - Qantas Frequent Flyer

Member since 21 Mar 2017

Total posts 42

Hi everyone,

I'm just posting this here to hopefully avoid a lengthy phone call wait time to Qantas to find out my answer.

Next weekend, I was due to go to Perth for a cheeky wedding. There was due to be a lot of international guests coming and so understandably they've cancelled the wedding. The poor couple are distraught poor things.

The flight home was red eye PER BNE so I burned 27,000 points for a lil cheeky upgrade to hopefully get some needed shut eye after all of the champagne at the wedding ;) I may as well not go and take up the opportunity for a voucher for use later on. However, does one know if the upgrade points are also refundable? Some serious google-ing has not avail'd to any answer.

Hope everyone is well and safe! Love from a very isolated bit of far north QLD!



Member since 07 Oct 2012

Total posts 771

16.1.9 Subject to clause 16.1, if the Member cancels a confirmed Classic Upgrade Reward within 24 hours of scheduled departure, or fails to board a flight for which a Classic Upgrade Reward has been confirmed (no-show), the Member will forfeit the Classic Upgrade Reward and any Qantas Points used to redeem the Classic Upgrade Reward, and a seat may no longer be available in the class of travel originally purchased or redeemed. If the Member cancels a confirmed Classic Upgrade Reward more than 24 hours before scheduled departure, the Classic Upgrade Reward may be refunded and will incur a Refund of Unused Classic Upgrade Reward Fee (see the Fee Schedule).

Brandon Loo

Member since 10 Jul 2018

Total posts 105

From the link hutch posted, it appears you'll be up for a 5,000 point cancellation fee for a confirmed flight upgrade.

There may be a link to do this from your account – go to 'My Bookings' and then click 'Upgrade' under the particular flight.

Make sure you cancel the upgrade before the flight.


Member since 08 Feb 2018

Total posts 200

What's a cheeky wedding? ;-/

Hi Guest, join in the discussion on Refund of points used to upgrade with all this travel disruption?

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