Cancelled Qatar Airways Flight - What Are My Entitlements?

3 replies

Hennessytrill

Qantas - Qantas Frequent Flyer

Member since 24 Jul 2017

Total posts 5

I was booked on QR899 out of BNE to DOH last night and after physically having to drive to the airport to find out the flight had been cancelled due to tech issues in Auckland, I was told it was cancelled. This is after checking Auckland Int. website saying it was delayed. BNE Int. Airport saying it was cancelled and a call to Qatar Airways telling me it was on time - HUGE shit show.


They have rebooked me on the same flight now on 19th. I have now lost two nights accomodation in my arrival country plus a covid test that is now invalid - are they liable to cover these costs? Who would I contact if so?

Dredgy

Qantas - Qantas Frequent Flyer

Member since 02 Apr 2017

Total posts 171

You can contact customer service and try and get something out of them, but I don't think they're liable.

Travel insurance will definitely cover the prepaid hotel. I've not used claimed on insurance in the covid era but would assume they would cover the PCR costs too.

Grannular

Member since 31 Mar 2014

Total posts 226

Hit up your travel insurance

Joe

Member since 03 May 2013

Total posts 127

Qatar are a shambles, always have been on the ground. They are controlled by a mafia in Doha. Once the doors shut for your flight however, they are bliss in the air. It's not until something goes wrong that their armature side shows.

Last editedby Joe at Nov 19, 2021, 10:01 AM.

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