Now you can bring a heavier bag as Qantas increases carry-on allowance

By David Flynn, March 7 2019
Now you can bring a heavier bag as Qantas increases carry-on allowance

Qantas is increasing the per-bag weight limit for cabin bags on domestic flights, with passengers now able to bring a carry-on bag as heavy as 10kg.

The new rules take effect from Monday 25 March and provide additional flexibility for travellers who have felt stymied by the current cap of 7kg per bag.

The total cabin baggage per passenger will remain pegged at 14kg across two standard-sized bags, plus a small ‘personal item’ bag such as a satchel or slim briefcase.

However, the maximum weight of a single cabin bag increases from 7kg to 10kg – with the remaining 4kg available for a second bag if need be.

Qantas says the decision follows trials which included weighing passengers' carry-on bags at the boarding gate.

This found that while nine out of ten travellers had under 10kg of cabin baggage in total, around 40% of those had a bag weighing between 7kg and 10kg.

"We’ve had feedback from our frequent flyers who said they can easily keep within the 14kg limit but would like flexibility in how they use their cabin baggage allowance," remarks Qantas Domestic CEO Andrew David, who cites that most passengers on short business trips and weekends away "only travel with one carry-on bag plus a small personal item."

"Customers will now have more choice how they use their 14kg carry on allowance, by having one bag that weighs up to 10kg."

The airline is hoping for a best-case scenario which will see passengers able to bring 10kg in a single cabin-bag rather than split their load across two bags, which will in turn free up space in the aircraft's overhead luggage bins.

The new cabin baggage policy applies to all Qantas passengers regardless of cabin or frequent flyer status, although the revised rules don't extend to QantasLink's Bombardier Dash 8 turboprop aircraft, where the 7kg/bag limit remains in effect.

David

David Flynn is the Editor-in-Chief of Executive Traveller and a bit of a travel tragic with a weakness for good coffee, shopping and lychee martinis.

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 363

A win for commonsense. Thanks Qantas for listening to your customers.

02 Nov 2017

Total posts 35

A positive 'enhancement' for a change. Fantastic to see common sense prevail!

Qantas - Qantas Frequent Flyer

20 Aug 2012

Total posts 126

Good news. Just don’t quite understand why we have to wait until Monday 25th March for the new rules to be implemented.

04 Sep 2017

Total posts 3

They must have read my complaint deeply and thoroughly. It was common sense I’ve checked in a bag and you are hounding me for 8kg-9kg of normal stuff in my carry on bag.

Qantas - Qantas Frequent Flyer

23 Feb 2015

Total posts 7

Hang on.... Last month any bags over 7kg were a health & safety risk for crew, but now bags 7-10kg are fine?! Curiously no mention of crew health & safety issues in this latest policy change.....

Qantas - Qantas Frequent Flyer

16 Sep 2016

Total posts 1

My thoughts exactly...


Qantas - Qantas Frequent Flyer

18 May 2011

Total posts 228

Maybe the crew have been hitting the gym hard and they're ready for those 3 extra kg now?

Joe
Joe

03 May 2013

Total posts 479

A select few def need gym!

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 363

I suspect the union will be quite unhappy with this. But with the stats showing that 40% of QF pax were getting caught with bags over 7kg, I presume QF has taken the veiw that it's better to irritate some of your staff than a lot of your customers!

06 Feb 2013

Total posts 12

The staff have to do a training program to be able to manage the new safety risk. Also explains the delay to start.

jch
jch

Virgin Australia - Velocity Rewards

15 Nov 2017

Total posts 58

Lift from the legs...

05 May 2016

Total posts 564

Good move.

It seemed very strange that you could pay extra on Jetstar to be able to take 10kg carry-on, whilst QF was still limited to a 7kg limit per bag.

Qantas - Qantas Frequent Flyer

07 Mar 2017

Total posts 20

Thanks Goodness. Although most pax would be between the 7-10kg anyway, it makes so much sense. Thanks qantas for listening.

Qantas - Qantas Frequent Flyer

02 Jan 2015

Total posts 59

Well done Qantas. Thanks David for the early good news reporting

Qantas - Qantas Frequent Flyer

01 Nov 2016

Total posts 130

Good move and some common sense used in moving this issue forward. A welcome change. Have had to check luggage in on the last few domestic flights and even with platinum status there really is not priority on luggage based on my experience. I factor in 20 minutes as a minimum to get checked in luggage.

QF

04 Oct 2013

Total posts 11

Platinum One and bags NEVER off first. Last week in MEL 45mins!!!!

Qantas - Qantas Frequent Flyer

10 Nov 2016

Total posts 14

Backward move. If you have that much stuff, check it in. Why the hell does anyone need 14kg of carry on that they won't/don't use on a flight as short as an hour ?

Lmc
Lmc

Qantas - Qantas Frequent Flyer

09 Nov 2018

Total posts 67

Are you serious? Its about Not waiting on the other end for a bag to come out.... i value my time.

07 Oct 2012

Total posts 1254

As the article states, you could previously carry 14kg on board over 2 bags up to 7kg each. You still can carry the same on board following this change.


This simply enables one of those bags to be 10kg instead, with the other under 4kg. This is a smart move. I gather most people would prefer to carry just the one bag plus a laptop bag. This better suits that, without costing QF a cent... It even may save them money.

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 363

....and creates more room for everyone's carry-on. I was someone who had always had one bag of about 10kg. I had changed to two bags of about 6kg and 4kg. So I was taking up much more space in the overheads with two bags.


Qantas - Qantas Frequent Flyer

26 Oct 2018

Total posts 1

maybe some people want to get home quickly at 7pm on a Friday night

12 Sep 2014

Total posts 6

I nearly always travel with my husband and rather than have 2 carry on bags we share one between us which generally weighs around 10kg - because of the 7kg enforced limit we then had to take 2 carry on bags - how is this better than 1 10kg bag between us? Also we travel long distance - so it is not just a 1 hour flight to think of - some of us have to travel domestic to enable to catch up to an international flight.

jch
jch

Virgin Australia - Velocity Rewards

15 Nov 2017

Total posts 58

Waiting for VA to match :)

Qantas - Qantas Frequent Flyer

23 Jun 2014

Total posts 35

common sense prevails, had recent flight where the bags took 3 days to catch up with me, the carry on was a life saver..

13 Apr 2018

Total posts 14

Same for Jetstar PLEASE??? They tried charging me $50 when my bag was 7.1kg last month.

Yeah.... nah....

Hell will freeze over before these guys would do it.

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

They used to be 10kg until about 2015. Luggage would be there biggest ancillary money maker for sure. Never expect it to go back up

24 Aug 2011

Total posts 692

It only makes sense if they are going to vigorously enforce these limits. Carry-on is a constant source of frustration and the amount of available space hasn't increased so if this isn't enforced, the chaos on-board will increase.


Unfortunately QF are typically poor at enforcing boarding processes (both luggage limits and boarding priority) so I can't see this ending well.

Joe
Joe

03 May 2013

Total posts 479

While a great 'enhancement' this should have been the strategy from the outset. What they did had many fliers disrupted, upset and also placed cabin crew under pressure at check-in. My bag was 1 cm too large in one dimension! ( but under in the other two dimensions - 114CM all up) and after 3 years of using it no problem all of a sudden I was forced to check-it in or buy a new one because of this ill thought strategy. What a ridiculous state of affairs this trial was Qantas. QF 'Brains Trust' may well be in need of some vitamin E tablets next time before these things are considered and implemented.

Qantas - Qantas Frequent Flyer

08 Dec 2014

Total posts 42

This "strategy" was forced upon them by CASA hence why Virgin put the same "strategy" in place at the same time. A number of cabin crew had been injured trying to lift excessively heavy bags into the overhead lockers and so CASA clamped down on the airlines. If Qantas is now able to increase their weight limit to 10kg they must have been able to convince CASA that it is safe to do so (which is probably why there is a wait until March 25th. They will have been given tentative approval with formal approval coming in a couple of weeks).


Running an airline is often a fine balancing act between what the customer wants and what the regulator will permit. If the customer is unhappy, they will just complain. If the regulator is unhappy, they can shut you down.

Actually, a 10kg bag is nothing new in Australia: for many years Jetstar had a standard carry-on baggage weight allowance of 10kg. They lowered it to 7kg just before they put out a hiring call for 'cabin baggage officers' to begin charging passengers what was effectively a penalty (min. $50 per bag at the gate, from all reports), for having more cabin baggage than their ticket permitted (effectively a nice profit spinner), and last year introduced the option for passengers to be able to pay extra to 'upgrade' their cabin baggage weight allowance from 7kg back to the old 10kg per bag, which Qantas said had been driving Jetstar's "ancillary strength" at its most recent financial results - seemingly nothing to do with CASA there, at least when it comes to the distinction of 7kg vs. 10kg.

Qantas - Qantas Frequent Flyer

05 Oct 2016

Total posts 61

Since when do crew lift bags, I always have to do mine... And if they're too heavy then the crew should stop and make the passenger do it. Another aspect is if the crew can't lift 10kg without getting injured they're in the wrong job.

Qantas - Qantas Frequent Flyer

02 Jul 2011

Total posts 1388

Sense prevails..

But let's now have greater enforcement on SIZE of the bags - you know the ones that don't actually fit in the overhead bins and have to go sideways filling up the bins.

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 363

In some cases, that's because the bins in older aircraft are more shallow. The same bags fit into the newer style bins with no problem.

23 Feb 2015

Total posts 263

100%!!


Who cares about bag weight (assuming crew don’t have to touch), it is the size of bags that is the problem!

Qantas - Qantas Frequent Flyer

25 Nov 2016

Total posts 76

So before with a 7kg limit passengers would carry on 10kg.

Now with a 10kg limit passengers will carry on 15kg plus.
Qantas should have just well enough alone.

Qantas - Qantas Frequent Flyer

18 Aug 2014

Total posts 76

Did the flight prices just go up a few dollars???

Qantas - Qantas Frequent Flyer

05 Aug 2016

Total posts 9

If Qantas could deliver bags faster (particularly in Melbourne where 20mins seems to be the KPI), maybe more people would be inclined to check bags in.

06 Mar 2017

Total posts 11

Hypocrisy from JQ and TT exposed. The "weight safety" issue was never an issue because on TT you can increase your cabin bag weight to 12kg by paying an extra fee which is more than the cost of a checked-in bag. Purely a means to extract more revenue.

Qantas - Qantas Frequent Flyer

14 Oct 2012

Total posts 20

This is a great development; but as a few have mentioned the key issue will be enforcing these new limits. Whilst they are quite generous its a regular occurrence to see the people who think they can have an exception to any rule. Whether that is checking in times, bag size and weight limits, phone usage... Even if this was 20kgs they would push it...

06 Jun 2017

Total posts 18

Purely marketing to get a edge over the others. The only safety issue was a small person trying to lift their 10-12kg bag up to the overhead stowage compartment. This had an element of danger to nearby passengers. In this situation, the bag should have been stowed and not carried on, but then, like everybody else, they didn’t want to wait at the carousel.

This should make a lot of people happy now.
Virgin will follow Qantas now, but Jetstar and Tiger won’t.

09 Mar 2017

Total posts 7

Here's hoping Virgin match QF asap!

Etihad - Etihad Guest

08 Mar 2019

Total posts 1

Seems completely illogical that it was for staff safety.

My 8kg overweight bag was taken AWAY BY STAFF recently at Sydney Airport.
I am an older female business passenger, and I have never had staff assist me with lifting my Qantas carryon bag into the overhead lockers - but plenty of great passengers do!

Qantas - Qantas Frequent Flyer

02 May 2014

Total posts 11

Q.Who is liable when a passenger in their haste to disembark ,or when loading / retrieving their carry on just can’t handle the weight / size of the bag and it drops or swings onto / into the hapless passenger sitting below the overhead bin?

23 Feb 2015

Total posts 263

A. The same people who were liable when it was 7kg

Qantas - Qantas Frequent Flyer

13 Nov 2018

Total posts 93

I confess. I’ve done this. Worst feeling ever!

15 Nov 2017

Total posts 5

This is great common sense. My wife and I travel the world with cabin luggage only. Tight but achievable. Now we need

1. Virgin to offer the same
2. IATA to set the standard worldwide with exemption for airlines owning smaller fleet (e.g. DH8)

Qantas - Qantas Frequent Flyer

21 Jul 2018

Total posts 3

Great news and highlights Qantas does listen to feedback. Well done

Qantas - Qantas Frequent Flyer

01 Nov 2017

Total posts 24

If they listened to feedback they never would have lowered it to begin with.

Virgin Australia - Velocity Rewards

20 Jul 2017

Total posts 4

Fantastic news about the luggage increase. Just a little dismayed to see so many comments about the expectation for crew to lift the 10kg bags into the overhead lockers. I wouldn’t dream of handing my heavy cabin bag to anyone to lift up. Anyone in a position requiring assistance with a heavy bag should really just be checking them in.

23 Feb 2015

Total posts 263

Exactly right.

QF

04 Oct 2013

Total posts 11

Just last week a flight out or MEL which was delayed by 40mins saw the staff stop and insist on weighing every bag! So much for common sense. Many PAX had tight connections so further delaying departure was ridiculous.

06 Mar 2017

Total posts 11

JQ is QF. TT is VA. Domestically they fly the same planes. There is absolutely no reason why LCCs should have different weight restrictions [except for fleecing us]. 7 kgs is ridiculous, when a trolley can weigh 2-3 kgs when empty. Another respondent was correct...size is the main problem and that should be enforced.

05 May 2016

Total posts 564

If your case is 2-3kg you should buy a light weight one

Qantas - Qantas Frequent Flyer

27 Jun 2013

Total posts 38

Perfect! Flown 4 times with the 7kg enforced rule with a 9kg bag and every time was having a minimum 40 minute wait at the baggage carousel.


Sanity prevails for a change. It rarely does these days

22 Jun 2013

Total posts 4

satchel or slim briefcase.” or a handbag for the female readers.

qantas

23 Jun 2014

Total posts 12

Adampies I had the same explanation: "Health & Safety issues" when I was surprised by the low weight allowed in economy carryons.. We had to take heavy items from my wife carry on and put them in a coat pocket so all was OK. I could not help annoying the agent by pointing out that in business a higher weight was accepted and so Qantas clearly did not care about the health and safety of business travellers.

31 Aug 2018

Total posts 6

This is a nonsense discussion. It s all irrelevant if the boarding staff don't enforce the limits. Ive NEVER been checked at the gate (Gold FF with both airlines) and have lost count of the times Ive seen people carry 2 bags, a seperate shopping bag from Aldi with snacks, plus a backpack, a watermelon sized handbag and those ridiculous large over ear headphones. The bored checkin staff barely look up. I have been weighed at checkin for a jetstar flight to DPS from BNE but they were pleasant and reasonable and did not charge us, as we were 3kg over in one bag but daughters bag was 2 kg under.

Qantas - Qantas Frequent Flyer

31 Aug 2012

Total posts 194

Are the rules fir International carry-on changing also?

24 Oct 2010

Total posts 2389

No, this is only for domestic flights.

09 Jan 2016

Total posts 44

Bizarre headline...”Business travellers the winners”.... it applies to all passengers.

24 Oct 2010

Total posts 2389

The rules certainly apply to all passengers, but leisure travellers are more likely to have checked luggage as they set out on holidays (except for, say, a weekend away) so this rules has reduced impact on them.


Business travellers tend to make shorter-duration trips than leisure travellers and are more likely to be carry-on only, as well as often carrying heavier / bulkier items beyond just clothes, so the revised rules will clearly favour them, hence why they are the 'winners'.

Qantas - Qantas Frequent Flyer

30 Jan 2013

Total posts 1

Nobody should be congratulating Qantas for this commonsense move. The idiots should never have brought the limit down to 7kg in the first place.

JIG
JIG

25 Feb 2018

Total posts 2

I am a short woman and have never been offered help to lift my luggage by staff either in economy nor business class. When my son was very little occasionally other passengers would help ( they did so spontaneously- lovely people) . So like others I was always perplexed by the concern about staff safety.

Qantas - Qantas Frequent Flyer

27 Nov 2017

Total posts 8

Welcome common sense move that should cover the majority of business traveller needs. Will still need enforcement for non-ff holiday shoppers.


Wondering what if any changes will be made to align international regs for consistency with connecting passengers.

Also interested to see if EK will change accordingly. A while back they changed to the QF 7+7kg for intl business, presumably for consistency with codeshares.

03 Nov 2018

Total posts 2

I would love to see this also curtail the wheelie bag + the back pack + the multiple designer shopping bags filled with everything from neck cushions to leggo (anything but the Prada on the outside) that seem to be in the too hard basket or the exception to stop. You know the ones I mean...

Qantas - Qantas Frequent Flyer

19 Oct 2014

Total posts 7

Perhaps QF could learn from Alaska with their guarantee on baggage delivery time to the carousel to encourage more people to check their bags.

Within 20 minutes of the plane arriving at the gate means there's often only 5-10 mins by the time you're at the carousel. This would certainly encourage me to check bags in more often! The reward of a $25 voucher or 2500 miles is a bit of a sweetener.

18 Feb 2018

Total posts 4

Sigh.... Really.

If it wasn't for the people like me who check their 'cabin bags' into the hold and walk-on with a small tote bag that sits by their feet, then all of you with two, three, four bags wouldn't get to any destination because the bins would be overflowing....
One bag rule (not with additional laptop bag; that should be part of the 10kgs) enforced.
Those whose time is so precious that they can't wait at a carousel need to rethink life's priorities.... and stop barging me over in the rush to the exit.....!

Qantas - Qantas Frequent Flyer

30 Oct 2013

Total posts 1

Why not the 23kg limit of British airways? (Which applies to Y as well as J fares throughout Europe and uk domestic)

I’ve done qantas j to Europe and US without need to check anything. Which saves the airline, loaders and ME time and effort!
i doubt anyone needs to use anything like 23kg ( or can squeeze it into the hand baggage size limits ( which are probably fleet overhead bin size and weight restrictions. ) but the fact that’s its available takes away all the weight angst.
Ps the cabin luggage rules advise that passengers must be able to place hand luggage in overhead bins without assistance
PPS I am weary of anyone touching a bag in the bin above my head irrespective how small or light it looks!

Qantas - Qantas Frequent Flyer

21 Oct 2012

Total posts 7

While the increased allowance is good for some, it's the way some passengers put their bag in the overhead that has annoyed me. Put it in the first available space, even if it is no where near your seat. Get it in and take up as much space as possible.

Qantas - Qantas Frequent Flyer

22 Dec 2015

Total posts 11

I think this is a sensible decision as 7kg was fairly limiting. I would like to see Qantas (and all airlines for that fact) impose the said limit on the number of items people bring onto planes. On a recent flight from Adelaide to Sydney a passenger had two wheel-ons, a small backpack/rucksack and her handbag!

Etihad - Etihad Guest

12 Mar 2019

Total posts 1

I agree, it's how people put their bags in the lockers as well as the number of bags. I only carry large handbag with essentials and medications. Fits below seat. Happy to wait 20mins for checked bags, time to stretch legs. Enjoy the journey😁😎


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