Qantas cracks down on domestic carry-on baggage

By Chris Chamberlin, November 27 2018

Passengers travelling on Qantas domestic flights can expect to have their carry-on baggage weighed before departure as the airline moves to enforce its existing cabin baggage rules.

Items exceeding the published allowance of 7kg per bag are now routinely being checked-in at the boarding gate for collection at the baggage carousel after the flight, with some cabin bags also being weighed at the entrance to Qantas’ Premium Lounge Entry in Brisbane, before the security checkpoint.

“We know that people like the convenience of not having to check-in their luggage,” Qantas’ Senior Manager Corporate Communications Stephen Moynihan told Australian Business Traveller, “but we also need to ensure that the correct limits are being followed by customers.”

“Cabin bins that are too full or bags that are too heavy can cause a safety risk for both customers and crew… and this focus to keep cabin baggage within the allowances ensures everyone has their fair share of space onboard,” Moynihan added.

Cabin baggage weight allowance: Qantas vs. Jetstar Australia

While Qantas quotes “safety” as one reason behind its 7kg per bag limit, Qantas Group airline Jetstar began allowing passengers to purchase additional cabin baggage weight on domestic flights in September 2018, increasing the normal 7kg/bag limit to 10kg for an extra charge.

When asked why 10kg/bag is acceptable for Jetstar but 7kg/bag remains Qantas’ limit per item, Qantas responded that “in relation to Jetstar, their baggage policy is different to suit its (business) model,” and that on Qantas, “crew can also get injured if they have to move bags around.”

Some Australian Business Traveller readers have reportedly been required to check-in cabin bags with Qantas that were only 500g overweight – 7.5kg – which would have otherwise been allowed in the cabin on Jetstar flights with the purchase of additional carry-on baggage weight.

As such, a solution for passengers travelling Qantas with an overweight bag would be to spread their belongings across two cabin bags, as Qantas allows travellers to carry aboard two items at up to 7kg each: 14kg in total.

This would comply with Qantas’ carry-on baggage policy and avoid bags being gate-checked, but logically, carrying two bags onto the aircraft would take up more space on board than bringing along one slightly heavier bag.

Qantas' carry-on baggage allowance remains more generous than Virgin Australia, which also allows two cabin bags per person but at a combined total weight of 7kg, as opposed to 7kg per bag (14kg total) as with Qantas.

So, over to you, AusBT readers: what do you think of Qantas’ efforts to check-in overweight cabin bags? Does this encourage you to travel with two carry-on bags, or should Qantas increase the weight allowance for travellers toting a single bag to 10kg, as it permits on Jetstar? Share your thoughts in the comment box below!

Chris Chamberlin

Chris Chamberlin is the Associate Editor of Executive Traveller and lives by the motto that a journey of a thousand miles begins with a single step, a great latte, a theatre ticket and a glass of wine!

brettmcg89

brettmcg89

12 Nov 2018

Total posts 5

Qantas' problem is that their checked baggage delivery in all major Australian ports is disgracefully slow.


Which business traveller has the time to stand around for an hour at the baggage carousel waiting for their bag to be returned?


Fix that and you might just find people are more inclined not to stuff everything and the kitchen sink into their carry-on.

ChrisB

ChrisB

Qantas - Qantas Frequent Flyer

21 Mar 2018

Total posts 13

Completely agree!

Michael Ikle

Michael Ikle

Qantas - Qantas Frequent Flyer

18 Jun 2018

Total posts 4

This is Very simple. Qantas is simply a dreadful airline whether it’s the “Qantas Group” (inc jetstar) or Qantas. Fly SQ and release yourselves from the bad habit....

EKdevotee

EKdevotee

Emirates Airlines - Skywards

05 Jun 2017

Total posts 29

Michael Ikle I could not agree more. Qantas is a joke, supported by a band of frequent flyers who just don't know any better. They stick to Qantas obstinately, keeping their head in the sand and quietly cursing the Q's multiple shortcomings. You're right, a change is what they all need

Traveller14

Traveller14

17 Sep 2015

Total posts 391

That's true, but it's also the fault of major corporates and especially government organisations both State and Federal. Their corporate travel agents or inhouse bookers seem to have a bias towards booking QF when (internationally in particular) there are many alternative, safe airlines where the service is way better (and so often is their record of arriving on time).

The QF FF scheme has huge 'fees' with it being cheaper in some cases to purchase a revenue ticket. Yet many Australians have an obsession about collecting them, or flying with Qantas. Illogical.

kgreenuq

kgreenuq

26 Oct 2017

Total posts 3

I almost always have two carry-on bags -- a laptop bag and one for luggage. The laptop bag always goes under the seat. I'd be reluctant to see Qantas increase the weight to 10kg -- I'd NEVER get my luggage bag into an overhead locker with all those larger bags taking up space.

deanr

deanr

04 May 2015

Total posts 231

Weight and size are two very different things, though. Just because a bag is heavier doesn't necessarily mean it's any bigger. I know my hard shell wheely bag remains the same size whether it has 7kg or 10kg inside, kind of like that old saying in science class, "which is heavier, 1kg or feathers or 1kg of bricks?" You could have a bag that's very big but very light, or a bag that's very small but very heavy. What should matter most is the size, I think, because that's what impacts how much space is available for other passengers to store their baggage.

Octane

Octane

06 Feb 2013

Total posts 12

So whe the guy in the opposite aisle jumps up first after landing to open the locker, and your heavy small bag lands on a kid's head, it does less damage to the kid?

John Phelan

John Phelan

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 323

But no-one's suggesting that 10kg bags would be larger; just that 10kg of weight in the same bag size as now would be OK.

lenthe aussie

lenthe aussie

28 Nov 2018

Total posts 6

10 k would be more reasonable and cover the just overs and a little more . When you are putting 10k into the carry on deliberately you are just pushing the limits and trying to avoid the in the hold deal . It is the way over weight and large carry ons that have been getting away with it for ages that really cause the issues. My other concern is people taking the space belonging to someone else where they drop their carry on up near the front as they walk to the back to their seat . Happens all the time and nobody polices it .

jianga

jianga

Qantas - Qantas Frequent Flyer

07 Feb 2015

Total posts 130

Although I can see how extra heavy bags could make closing overhead bins difficult (especially with the newer 737 bins), I'm not sure how they can use 'safety' as an excuse. E.g. BA allows two carry on items, one handbag/laptop bag and one carry size luggage, each can be weight up to 23kg (that's right you didn't read it wrong). But their condition is that the passenger has to be able to lift and store the bags themselves, not relying on cabin crew to do it for them.

Personally I find it's more the size of the bags (rather than weight) that some people attempt to take onboard that could cause issues. Also totally agree with what brettmcg89 said, if they just fix the checked baggage delivery at most airports, then I'm sure people would be more willing to check in their bags if they know they can get to back quickly.

turbojezz

turbojezz

Qantas - Qantas Frequent Flyer

20 Mar 2014

Total posts 130

the world is becoming soft. one bag up to 14kg or two bags up to 7kg each... simple.

jaxwax

jaxwax

12 Sep 2014

Total posts 6

My husband and I often travel together with one carry on between us that weighs around 10kg. I asked at check in if that was OK but was told no it could only be 7kg and we should take a bag each. Totally ridiculous so now we take up more room to comply.

Vulch

Vulch

09 Jan 2016

Total posts 44

Yes and that outlines how dumb this policy is. It’s not about weight (up to a point) it’s about size.

If I have a hard shell cabin bag that weights 10kg, surely that is better than some backpack that weights 8kgs.

Traveller14

Traveller14

17 Sep 2015

Total posts 391

Agreed. My much loved soft backpack can be very bulky whether it weighs seven or nine kilograms (the latter is about the limit for me to comfortably carry it on my back if I am also lugging a suitcase around).

silvyvc

silvyvc

Qantas - Qantas Frequent Flyer

19 Jun 2017

Total posts 41

How is this going to delay the already chaotic boarding process? Any comments on that?

PFM Metrics

PFM Metrics

Qantas - Qantas Frequent Flyer

20 Oct 2017

Total posts 3

yes. I have never seen a plane delayed because passengers or crew were struggling to get bags into the overheads. Any delays are always because 'we are waiting for the last bit of paperwork' or 'due to congestion our pushback has been delayed' or 'we have a few connecting passengers' or 'due to the delayed arrival of the incoming aircraft' or 'for operational reasons'.

GBRGB

GBRGB

Qantas - Qantas Frequent Flyer

21 Jan 2014

Total posts 222

Sounds fair enough, as long as QF are consistent, I would actually like to see them tag the second carry on bag so it has to go under the seat infront, except for exit rows, far too many passengers put 2 bags in the overhead bins and create inconvenience for others struggling to find space for one.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2951

I’ve spotted this on some Qantas flights: it’s a red elastic tag that goes onto the bag with a diagram showing it should be placed under the seat in front, but haven’t seen it for a little while.

PCHammond

PCHammond

Qantas - Qantas Frequent Flyer

24 Aug 2017

Total posts 7

I've been tagged twice with my little backpack that always goes under the seat in front.

I'd prefer that any smaller bag gets tagged. I see so many people putting their handbags or shopping bags in the overhead compartment taking up a stupid amount of room when they could easily go under the seat in front.

stoffel

stoffel

27 Jul 2017

Total posts 18

I flew BNE-PER the other day on a Qantas 737. The J cabin was full, and as I was one of the last to board there was no space in the overhead lockers, completely chocker. Had no choice but to stow my (small) bag under the seat in front. At disembarkation it was annoying to note how much baggage everyone else had stowed in the lockers. I totally agree with you - one piece of luggage in the overhead. Any more than that, put it under the seat.

Traveller14

Traveller14

17 Sep 2015

Total posts 391

Why is there such reluctance to put smaller items under the seat in front of you (assuming you're not in, say, 1A? If they're handbags this allows the traveller to keep an eye on (her) purse. Is it because taller passengers want as much legroom in Y as possible?

Ourmanin

Ourmanin

Singapore Airlines - KrisFlyer

08 Jun 2018

Total posts 65

There is almost nothing that corporates can’t dress up in some way as Health & Safety. The single biggest issue here is that, frankly, some people do take the p$#* with what they try and carry on board. If common sense could prevail it would be helpful. But it won’t. Personally I think they should police size not weight, as long as you can lift it yourself. I’d be fine with that being rigoursly enforced. The problem with saying 10 kg is that then someone will want 10.5 or 11. And the whole thing starts again. But it has to be said. When you buy the ticket you know what the rules are (no matter how ludicrous) so you can’t complain when they are enforced.

ChrisB

ChrisB

Qantas - Qantas Frequent Flyer

21 Mar 2018

Total posts 13

7kg is absurd to the extreme. As a very regular traveller, checking in luggage will have an enormous impact on both ends of my journey.

Ground staff are so slow to get luggage onto carousels, sometimes up to 45 minutes...

Combine that with Qantas having sent my luggage to the wrong destination on a few occasions.

This is a huge step backwards.

thecypercop

thecypercop

QF

04 Oct 2013

Total posts 11

Monday Mel to Port Macquarie via Sydney checked 2 bags NEITHER arrived & no one could tell me where they were for HOURS even though Qtagged. Finally found in International!!! Hate checking for this reason.

John Phelan

John Phelan

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 323

I hope they're also using the bag sizer frames - it's the size of the luggage that impacts upon there being enough space for everyone's bags, not the weight.

highflyer

highflyer

Qantas - Qantas Frequent Flyer

10 Apr 2012

Total posts 302

I know i am guilty of this, but if i take my laptop bag, which includes just 1 laptop, a few chargers. It easily tops 7kgs...

markpk

markpk

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 456

Might be time to get a new laptop..! AusBT regularly publish reviews of laptop technology that includes the weight.

With a modern laptop, a decent lightweight backpack, plus chargers, cables, and maybe some documents - you should have no issues getting under the 7kg limit

Ross

Ross

Qantas - Qantas Frequent Flyer

10 May 2014

Total posts 94

7kg is too light.

Following a long haul flight, my cabin bag will often exceed 7kg. With iPad, headphones, emergency change of clothes, chargers and adapters, glasses, book, critical papers and drugs, not to mention my aluminum roll aboard weighs 4kg on it's own, it's very easy to exceed 7kg and those are all things I do NOT want hold checked.

Sibelius

Sibelius

Virgin Australia - Velocity Rewards

06 Aug 2017

Total posts 23

The other night I flew Qantas MEL-SYD. The flight was totally full and with about one quarter of the passengers still to board, the overhead lockers were full. At one point a boarding passenger saw that there was no space for her bag, so she removed my (undersized) bag from the overhead locker, gave it to a flight attendant, and it disappeared with the flight attendant to the back of the plane. At the end of the flight I had to wait for the passengers behind me to disembark before I was able to retrieve my bag which had been placed several rows back by the flight attendant.

As far as I'm concerned, this move by Qantas is long overdue.

alyopsis

alyopsis

02 Aug 2018

Total posts 15

Good.

I don’t have an issue with well organised packers having 10kg in their carry on, what I do have an issue with is people taking half their house onboard.

And this isn’t just an issue for Qantas.

Boeing-Tragic

Boeing-Tragic

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 35

That's what worries me, disgruntled 'hoarders' might now start flying VOZ and make my life difficult. At least JetStar know in advance that there will be extra carry-on weight within the cabin, and how much. I just hope ALL airlines adopt and enforce a policy of requiring 'hoarders' to stow their 2nd item of luggage under the set in front. Who knows, they might next time pack lighter?

Jazzop

Jazzop

02 Dec 2016

Total posts 84

It's not an issue if they limit it to two bags per person with the second bag under the seat.
Again, people screwing it up for people.

donatello

donatello

Qantas - Qantas Frequent Flyer

22 Jul 2014

Total posts 9

Does anyone know what the policy is in regards to medicines and medical devices? For example, I need to carry gel ice-blocks to keep medicines between at fridge temperature. Also, my bags recently got delayed 24 hrs travelling overseas with Qantas so checking medical devices and medicines are a no-no (also they will probably be damaged just like my bags did).

efindlay

efindlay

Qantas - Qantas Frequent Flyer

12 Dec 2013

Total posts 11

I do around 40 Qantas domestic flights a year. I would say my average wait once I get to the carousel is 10 min. Given the variability in landing times I don't plan on having to be somewhere exactly when it lands and hence have rarely found this an issue. In fact I prefer the more relaxed nature of flying this way.

In 15 years of travelling at gold and platinum frequencies domestically and overseas I have had one bag delayed by 24 hours. Maybe I'm just lucky but I actually think they do a pretty good job.

I therefore support a crackdown so I can have my small light computer bag above my head.

For what its worth I don't think its really our place to decide if its a safety issue or not. They can make a rule for whatever reason they wish(including financial) and we can decide whether to use their service.

donatello

donatello

Qantas - Qantas Frequent Flyer

22 Jul 2014

Total posts 9

@efindlay, thanks for your response.

I was asking if anyone had any idea about the policy on carrying essential medications and medical devices e.g. CPAP machines and medications that need to be kept cold and cost thousands of dollars, and whether they are exempt from these restrictions. For instance, USA airliners are required to accommodate thee items without counting towards the carry on limit.

I too am platinum and have been for over 10 years and don't believe it's a relevant factor in answering my inquiry. Baggage delays have also been rare for me but in my case would be catastrophic if it were to happen and my medical supplies were checked in (which the airline advises against). I do believe airlines have some duty of care whether it be Qantas or another airline.


I have nothing against the enforcement of limits for safety reasons.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2951

Hi donatello, if you haven't already spoken with Qantas about this, do contact 'Qantas Special Handling' which routinely makes arrangements for passengers with medical needs. If necessary, they can also help to arrange seating near aircraft power supplies for medical devices like CPAP machines, even though that request would be more common on international flights than domestic.

efindlay

efindlay

Qantas - Qantas Frequent Flyer

12 Dec 2013

Total posts 11

Hi Donatello - I wasnt replying to your post - simply stating my view. Apologies if taken out of context.

All views equally valid!!!

lenthe aussie

lenthe aussie

28 Nov 2018

Total posts 6

it has been becoming more or an issues as people are really pushing the deal.Increase to 10k possibly would cover a genuine cabin bag that is carrying the valuables like computer or photographic gear.Everything else can go in the hold and again stop people using other peoples space in different areas of the aircraft.As they walk through they just grab a space and keep walking ,, not on

Metoo

Metoo

Qantas - Qantas Frequent Flyer

25 Nov 2016

Total posts 69

Yes in todays news.com.au article it said Qantas will now have a "renewed focus" with carry on baggage and had been rolling the change out on the busiest routes over the past couple of weeks (as posted in Ausbus). Jetstar will be selling an extra 3kg carry on allowance. Some passengers may wear their heavier or extra clothing on the plane like some do in the US.

Eli

Eli

30 Jul 2015

Total posts 90

Qantas Nanny State Airlines. Plus they know that Aussies will roll over and take it. Sad!. It should be the dimensions period.

Lmc

Lmc

Qantas - Qantas Frequent Flyer

09 Nov 2018

Total posts 58

Hardly a nanny state airline, if you look at the average age of Qantas flight attendants (not a bad thing) a full overhead locker could weigh as much as 60kg+, Qantas is simply looking after its staff & customers.

I travel domestically weekly and if your not in the first 50 or passengers on the plane ir can be quite hard to find space!

ryanpst

ryanpst

Qantas - Qantas Frequent Flyer

27 Jun 2013

Total posts 37

I can see they are preventing someone carrying the kitchen sink on board - but in my case this works in the opposite way and I’ll end up using my full 14kg in two bags rather than my usual 8kg in one bag, plus one checked bag.

Here’s my scenario, I’d be surprised if I’m alone here - almost every time I fly I carry one overweight (average of 8kg) bag which contains goods that have batteries and cannot be checked. I also carry a second bag that has my clothes and that always gets checked in.

Now next time I fly I need to separate my overweight electronics bag and I have to bring a second bag onboard for a measly 1kg - so now I may as well use the extra 6kg for my clothes now so I don’t end up carrying a third bag every time I travel.

Just seems to me that such a small 7kg limit may actually end up with more bags being brought onboard and the idea of this new procedure will be compromised.

I’m sure that I’m not alone here in not wanting to travel with 3 bags.

By all means fix the bag size issue and people who have bags that simply don’t comply to dimensions but don’t penalise the weight of the bag itself too heavily - I’m sure I can’t be the only one to think this change could make the overhead lockers or floor more crowded than they used to be.

djtech

djtech

Qantas - Qantas Frequent Flyer

02 Sep 2018

Total posts 107

If it is such a health and safety concern, store the heavy bags in lockers or at the front//back of the plane. Plus, size is more important than weight and weight is not an issue if the passenger can lift it themselves.

markpk

markpk

Qantas - Qantas Frequent Flyer

29 Nov 2013

Total posts 456

I'm with Qantas on this one.

I've taken to checking my bags as the delay in getting them at my destination isn't that bad nor do I plan my schedule that tight that 10-15mins ruins my day or plans.


The worst I've had this year was Thursday night last week coming back from Perth where we waited around 25mins.

It's diabolical what some people take on as in-cabin luggage.

JJ1

JJ1

Qantas - Qantas Frequent Flyer

23 Sep 2015

Total posts 2

As a lowly silver member I always follow the announcements at the gate and board when advised to do so. I have the opportunity to watch those boarding before me and frequently see people carrying more that 2 items on board. I also recently watched a woman virtually screaming at the gate staff because she refused to check in items. Her baggage included a roll a board, 2 hat boxes (it was Melbourne cup week) a carry bag and large handbag. By the time I get to board I struggle to find space for my 1 cabin bag. In all honestly it’s just easier for me to check it in now and I get on and off a lot quicker without the hassle of not having anywhere to place my bag. Good on you Qantas. Put your foot down. It’s pointed out very clearly in your rules. If people aren’t happy with it why are they agreeing to your conditions of carriage by buying a ticket with you? Virgin seem to be very consistent in the application of their cabin bag policy

Colesmore

Colesmore

11 Apr 2018

Total posts 3

Completely agree that it's now just easier to check in. Also don't understand why people would want the chore of lugging their own gear around the airport for 30-60mins when the fare has has already covered someone to do it for them. In my experience my bag's on the carousel within 10 mins of personally making it to the carousel anyway so not a huge issue.

reeves35

reeves35

24 Aug 2011

Total posts 558

I have no problem with this new policy being enforced. The alternative is the chaos you see on US domestics where people are lugging huge bags on board so the whole boarding process becomes a huge bunfight to board first.

I flew with Jetstar Asia from Singapore to Jakarta this week and they were rigidly enforcing bag sizes with at least 5 bags confiscated and sent down to checked luggage. A couple of people whinged but the F/As had obviously been told to be polite but non-negotiable.

sid

sid

07 Jan 2011

Total posts 39

I had the unfortunate experience of flying Jetstar recently SYD-MEL-SYD. The redeeming factor was that the luggage was on the belt both times before I walked down. Why can't mainline QF do the same?

Concorde1990

Concorde1990

Qantas - Qantas Frequent Flyer

13 Nov 2018

Total posts 71

That’s because the A320 family usually use tins in the hold. The staff can easily load the tins before the aircraft is at the gate and getting other tins in and out of the aircraft is quick too. I am hoping that Qantas will start replacing their 737s with A320 family eventually. The 737 was designed for a completely different era.

danlavis

danlavis

QF

13 Feb 2015

Total posts 4

People people people, you’re being distracted just like the (QANTAS) magician wants you to be.

 

In my opinion, this is nothing to do with occupational health and safety (or passenger convenience). It’s entirely to do with cost. Weight-related fuel cost. Only two days ago an article was published in the SMH about the measures airlines are taking to reduce grams (eg considering whether to include a magazine insert or not) to save weight therefore to save fuel.

 

https://www.smh.com.au/business/companies/as-fuel-bills-bite-airlines-are-going-through-a-weight-loss-challenge-20181123-p50hyy.html

 

I wouldn’t mind betting this is simply a precursor to a new policy about onboard baggage allowances and an additional charge (aka what they have piloted with Jetstar) to offset fuel costs.

 

Just weight and see (pun intended)...

GBRGB

GBRGB

Qantas - Qantas Frequent Flyer

21 Jan 2014

Total posts 222

That would be more the point, it’s a money thing. On a flight from BNE - DRW last week we sat at the end of the taxiway for some time to burn fuel, pilot advised we were 150kg over max take off weight and had to burn the fuel to get the weight down before we could take off, expensive stuff.

Boeing-Tragic

Boeing-Tragic

Qantas - Qantas Frequent Flyer

24 Jan 2018

Total posts 35

Yeah that was my fault, sorry, but I'm now on a diet, hopefully won't happen again. Any other readers want to follow suit ... ???

lenthe aussie

lenthe aussie

28 Nov 2018

Total posts 6

overweight is a real issue . they worry about a 7k carry on and well maybe we need a combined weight and jump the scales before boarding . Had to do this on a light aircraft around Australia recently and it was like the 'biggest looser" programme and a lot of scared passengers .Body size and weight is more of a issue. sorry

Concorde1990

Concorde1990

Qantas - Qantas Frequent Flyer

13 Nov 2018

Total posts 71

Before you comment on Max Take Off Weight please read up on CASA Weight and Balance requirements. A standard weight is used for ALL pax and carryon for aircraft over 5700kg MTOW or greater than 9 pax seats (from memory). Indeed the carryon is usually included in the pax weight (although a company may increase the standard pax weight to include an extra 7kg).

Your pilots probably had a few extra minutes fuel on board for an expected longer taxi. At DFW a taxi delay is to be expected. If your pilots had taken off. That flight NEEDS as much fuel as possible! It is highly Weight restricted because of the DISTANCE and unfavourable winds/weather.

150kg of fuel is nothing! 🤣

Fuel is calculated in Tonnes!

Brunster

Brunster

28 Nov 2018

Total posts 1

I’d love to know how this works out. If people are checking bags that are ove limit then they are still on the aircraft.. ergo still weighing down the plane. So how is this saving weight or cost?

Mark Waite

Mark Waite

Qantas - Qantas Frequent Flyer

08 Jul 2015

Total posts 8

If that's the case (pun!) then it'll backfire. 10kgs spread over two bags weighs more than 10kgs in one bag.

Octane

Octane

06 Feb 2013

Total posts 12

Yeah? Tell that to the people who have been injured by bags falling out of lockers onto them, and cabin staff off work on compo because they injured their backs trying to move your heavy bag to fit another one in the locker quickly so you don't get delayed.

melbtraveler

melbtraveler

Qantas - Qantas Frequent Flyer

02 Jan 2015

Total posts 56

I certainly hope that the deadheading crews will check their over 7kg carry on !!

ForeverSilver

ForeverSilver

06 Jul 2018

Total posts 5

About 2/3 of my 30 QF domestic flights each year are overnights and like most readers here I can't afford the time and inconvenience of checking in a bag no matter how easy it is to do these days. I always make sure that I'm under the 7kg allowance and put my laptop bag under the seat in front (it's not that uncomfortable). I have seen a flight attendant injur themselves from maneuvering at rigid carry on into the locker that would have easily weighed 15kgs so I am careful to weigh my bag before leaving the house. Most times whatever takes me over 7kgs I either don't really need or can move into my laptop bag. Its annoying that it has come to this because people think of the impact their actions may have on other passengers and crew but I am backing Qantas on this one.

mara

mara

10 Apr 2018

Total posts 5

They could go the way of United and sell basic economy with no access to overhead bins. Would be fun to see how they police that.

moa999

moa999

Qantas - Qantas Frequent Flyer

02 Jul 2011

Total posts 1378

I agree the focus should be more on bag size than weight.


Still way too many pax bringing too large bags on board that need to go sideways and thus take up double the space.

While I now have a lightweight roller, my previous Samsonite was 3.5kg and very difficult to keep under 7kg when full - I think 10kg is more reasonable.

JOE AND CAROL

JOE AND CAROL

VIRGIN VELOCITY

03 Dec 2013

Total posts 7

I prefer to check my bag but it has been lost twice recently, turns up eventually but takes ages at the airport to sort it all out. I think one checked bag of correct size and 7kg plus one SMALL other bag to go under seat in front is ok.

canberraflyer

canberraflyer

17 Oct 2017

Total posts 2

The only time I ever had my hand baggage weighed at checkin with Virgin it was slightly over so the guy advised me to remove my laptop and re-weigh. He seemed satisfied with that even though it was obvious the laptop woud go straight back in the bag after security.

aeromedic

aeromedic

06 Jun 2017

Total posts 12

As always, when you give an inch, some want a mile.

Dave G

Dave G

28 Nov 2018

Total posts 2

I think that carry on baggage is out of control.

I've even seen a lawnmower in its box carried on board. Punctuality is affected by the large number of large cases carried on - searching for space and then slowly retrieving from a non-adjacent locker, holding everyone up. (Boarding rear seats first would help). I agree that volume should be policed before weight, although extra weight = more fuel = higher ticket costs. The ultimate solution is to speed up the baggage handling like in Singapore, so there's no need to carry on your principal case.

Livewireshock

Livewireshock

Virgin Australia - Velocity Rewards

17 Mar 2016

Total posts 40

I hate it when the airlines try to enforce that a bag is 7.5kg or such as being overweight. Nowhere in their information does it mention a decimal place or 7.0kg as being the limit. 7 kilograms is still 7kg up until you reach 8kg. They nit-pick too much on this. Especially on LCC who then try to charge for a full kilo for a part kilo amount.

Ukarumpian

Ukarumpian

23 Jun 2018

Total posts 1

I fly frequently on domestic US airlines, basically in the same types of aircraft--Boeing and Airbus. As long as a bag fits in their sizing box at the gate, baggage is allowed on board, and I have had up to 20kg in a carry on bag plus a personal item (computer). I have never seen a flight attendant injured, although they do make you put your own bag in the overhead bin. When they run out of space, all remaining bags are checked into the hold. A limit of 7kg is just an excuse to charge more fees.

Nova986

Nova986

Qantas - Qantas Frequent Flyer

26 Aug 2015

Total posts 4

About time Qantas controlled the blatant excess in size and weight of cabin luggage that so many passengers exploit. A bit more consideration for others is long overdue.

Samw

Samw

20 Sep 2017

Total posts 26

Are cabin crew in Australia built differently to those in Europe (where weight limits for cabin baggage are much more generous) or is Australia a less competitive market for domestic air travel?

Scam

Scam

28 Nov 2018

Total posts 1

Is it correct that Jetstar "sold" the rights to weigh baggage and collect the "fine" to an outside company? Is Qantas now doing this as part of their business plan? Extraordinary that both companies have diverse reasons for doing so.

Sleuth

Sleuth

Air Canada - Aeroplan

28 Apr 2015

Total posts 9

Oh how I long for a Star Alliance domestic carrier.

monoccular

monoccular

Qantas - Qantas Frequent Flyer

06 Dec 2017

Total posts 16

I would be very happy were Qantas to follow through with this.

All too regularly one sees huge carry on bags / suitcases being hefted into overhead lockers both taking the space of others and also delaying the already chaotic boarding process.

And I also agree with the several other posters who hate the ridiculously slow delivery of baggage to the carousel - I have waited up to half an hour at times, and regularly 20 minutes especially at MEL domestic and MEL international.

Santoa

Santoa

Qantas - Qantas Frequent Flyer

09 Feb 2016

Total posts 1

I don't mind this policy at all, however it needs to be consistently applied.

Im QF platinum and around a month ago I was asked to check in a carry on bag before boarding at the gate which i have taken on dozens of QF flights over the last three years.

What infuriated was passengers getting on the same flight had larger bags than mine, some twice the size but had no problem getting them on

As I said if they apply the policy consistently then I'l be fine with it


davidlupton

davidlupton

Air New Zealand - Airpoints

12 Feb 2016

Total posts 17

I hate waiting around for bags. Ansett when they started in NZ guarenteed that the checked bags would be waiting for you at the carousel. That's the best way to avoid carry-on.

pauline

pauline

Qantas - Qantas Frequent Flyer

10 Apr 2015

Total posts 3

My pet hate is you have paid for your ticket and assigned that overhead locker, so why is it Qantas allows others to use your overheadlocker? Surely this is a breach of your ticket contract?

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2951

Hi Pauline, overhead locker space isn't assigned to any specific passenger on Qantas: it's first-come, first-served – the exception on domestic flights being that the business class lockers are for business class passengers.

The same policy applies on Virgin Australia, except that Economy X passengers get 'preferred' overhead locker space, but which still doesn't guarantee a specific locker to a specific passenger.

lenthe aussie

lenthe aussie

28 Nov 2018

Total posts 6

Chris CH ... not so as the bin above your allocated seat has your seat numbers on it . Space specifically for your sets. Yes we go either side to make it easy for us all BUT not these *** who grab a space 10 spaces or more away from their designated areas. Just not acceptable.

Chris Chamberlin

Chris Chamberlin

24 Apr 2012

Total posts 2951

The seat number shows you where to sit, not that the locker is "yours" as such, but I agree that people deliberately placing their bags a great distance from where they're sitting "isn't cool"!

Traveller14

Traveller14

17 Sep 2015

Total posts 391

Not only is it 'not cool', but it also holds up departure. At busier times that means missed ATC departure slots and (especially if travelling down to MEL) holding patterns.

lenthe aussie

lenthe aussie

28 Nov 2018

Total posts 6

agreed as so many use the space not allocated to their seating . I hate the passenger who is walking to the back and drops their carry on up the front and keeps walking .Not their issues then and the client who is supposed to use the space above their seat just has no room left ? Happens all the time ....

Mabjsy

Mabjsy

28 Nov 2018

Total posts 2

I agree with Pauline, especially since Ihave medication to take on flights longer than three hours and hate it when the overhead locker space is miles away from my seat. Never used to have this problem. Totally agree with Qantas’s crackdown on take on luggage. These aircraft have to be lighter than air and travel 35000 feet at about 900km/h sometimes we forget the sheer physics.

JGO

JGO

Qantas - Qantas Frequent Flyer

15 Nov 2016

Total posts 1

These aircraft are actually heavier than air aircraft.

Mark Waite

Mark Waite

Qantas - Qantas Frequent Flyer

08 Jul 2015

Total posts 8

So I'll continue to take my large-but-fits-in-the-overhead bag and instead of putting my laptop and charger in there - which would take it over the 7kg - I'll take a separate laptop bag which I don't currently take. Therefore the laptop bag will be tagged at the gate - which will slow boarding - and I'll need to stow it under the seat in front which, as I always choose aisle, will also slow boarding. Sure in the scheme of things 1 person has little impact ... but 50 per boarding line per flight??

QF would be better placed policing the max 2 bags rule.

marko

marko

28 Nov 2018

Total posts 2

Qantas checked luggage handling at major airports is hopeless. You pay for business, just to find you stand around the carousel longer than most because it seems the business luggage comes off somewhat later than many.

With enforcement, passenger loading will take longer and so now you take two bags instead of one...only makes the problem worse, not better.

And the crew bags, will they be weighed to ensure they are 'safe'? I have seen some very heavy crew bags being lugged around and loaded into lockers (how do I know? You watch them next time). What a crock...typical Qantas once again not giving a toss about its passengers and hanging stupid rules off safety when it has absolutely nothing to do with safety.

The only reason I fly Qantas is because I have to - not by choice.

cow

cow

25 Aug 2017

Total posts 8

I had the unfortunate experience last year flying from Gold Coast to Syd. on a Qantas flight when the JetStar flight was cancelled, meaning JetStar passengers ended up on our flight. The person who was to sit behind me swung around bashing me in the face with his large backpack. PEOPLE DON'T FORGET YOUR BACKPACK DOUBLES YOUR SIZE! TAKE IT OFF AS YOU BOARD!

On another note, I believe one of the issues in the Lockerbie disaster was the overhead locker falling with all its luggage on the passengers, contributing to their demise.

Iainb

Iainb

28 Nov 2018

Total posts 2

I recently bought a jetstar max package with 30 kilo hold luggage. I decided not to put it in the hold but have carry on . When I got to the gate jetstar weighed my carry on which was 9.1 kgs and said I had to pay $60 to take it as late payment for extra carry on . I pointed out I had paid for 30 kg hold luggage either pay or not fly . I tried everything what difference did it make sense the weight was not an issue and there were no advantages they were not going to carry it onto the plane for me . They said they had made announcement but it was not broadcast in the QC where I was . Jetstar were adamant pay or don’t fly . I offered Amex jetstar said use another card or don’t fly . jetstar issues a receipt my name spelled wrong I pointed it out they said we are too busy to change it as the plane was late leaving I wonder why? With all the ticks ( with jetstar ) I now fly Qantas tiger or virgin . Jetstar you have lost me

Aviation Buff

Aviation Buff

19 Jan 2018

Total posts 3

I have seen many selfiish passengers carry on bags to be placed in the overhead locker which are either too big &/or too heavy.

The solution is simple:-

1. Bag to be measured for maximum size, as per the dimension frames available for checking at all airports..anything over not accepable.

2. Bag NOT to exceed 7.0Kg exactly..again, anything over not acceptable

crosscourt

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

01 Sep 2011

Total posts 353

I'm with @ross above. 1. Coming off an international flight this will send pax nuts 2. I have a small video camera, the bits to go with that, recording gadgets and the cables for that, paperwork, laptop, kindle etc. It's all my work stuff, not for fun and expensive 3. why should the premium cabin have the same allowance as at the back, it should be more. We're playing more. 4. If in business with a sleeper seat you can't stow under the seat in front. 5. Stop people towards the back loading the forward bins with their carry on.

Samw

Samw

20 Sep 2017

Total posts 26

In Europe (where there is more competition) airlines invest in bigger overhead storage to ease the pain rather than enforcing draconian rules to make passengers life a misery .

CP

CP

SilkAir - KrisFlyer

28 Mar 2017

Total posts 13

I am conflicted - I understand the QF delay issue in delivering checked baggage is annoying in the extreme and a 7kg limit in a bag of appropriate dimension is restrictive; but I do wonder at the passengers who drag entire checked luggage allowances on board and then proceed to jostle, complain and generally make life difficult for those of us who adhere to the rules.

Jennifer Clarke

Jennifer Clarke

30 Aug 2013

Total posts 1

One 7kg bag is fair to other travellers. Also there are weight limits due to aircraft trim weights.

Oliver01

Oliver01

Qantas - Qantas Frequent Flyer

14 Nov 2018

Total posts 1

Why not make a total weight allowance. This would include the person and all of their luggage. That would be a money earner for them.

But yes it is size for the overhead bin and not so much weight, until it falls on your head during a turbulent flight. Some people are just very egotistical me me me and don't care about the rest.

Iainb

Iainb

28 Nov 2018

Total posts 2

I have no problem with the restrictions PROVIDING the airlines strictly enforce the regulations all the time every time then everyone knows the rules and complies or pays extra .it wouldn’t take long for pax to get the message It would be nice if there was some commonality between airlines so confusion doesn’t reign. Maybe the CAA could make a determination based on safety then no argument

crosscourt

crosscourt

Qantas - Qantas Frequent Flyer - Chairmans Lounge

01 Sep 2011

Total posts 353

Ps.. What happens to those pax coming in on the lhr-per flight and going on to Mel on same flight? They will be annoyed if stopped on the domestic sector.

Mike L

Mike L

Virgin Australia - Velocity Rewards

28 Nov 2018

Total posts 1

Qantas might as well just call themselves JetStar and be done with it. My recent travel experience with them felt like that anyway, on a new 737 the seat pitch was ridiculously cramped and the cabin crew were just as grumpy. It all reinforces my preference to fly Virgin (domestic) or SIA (International) whenever I can!

Nick Sydney 2

Nick Sydney 2

Qantas - Qantas Frequent Flyer

22 Jul 2015

Total posts 223

Storm in a teacup but QF are correct to do this. On more than one occasion we have all seen bags which are well over 7kgs and with the owner struggling to lift them.

Russjking

Russjking

12 Aug 2017

Total posts 75

Both QF and VA have stopped paper-based flight manuals and now use iPads; they have switch from metal to compost brakes, they are using lighter plates and soft equipment too, all to drop 400Kg from the overall weight to reduce fuel costs. Especially since the cost of oil has shot up.

I can therefore see a reason behind this carry-on is more than just saving space. It will help save huge amounts of money. Those indulgent passengers who want to carry more weight can pay for it: this is surely fairer for other passengers.

Richard Brown

Richard Brown

Qantas - Qantas Frequent Flyer

26 May 2012

Total posts 159

7kg is a tough call, especially given the weight of certain quality hand luggage and even more so if you are travelling business class. BA gets away with offering 23kg hand luggage allowance. I am not suggesting this and would totally endorse size restrictions,but something in the region of 10-14kg would offer passengers considerably more flexibility.

lenthe aussie

lenthe aussie

28 Nov 2018

Total posts 6

Richard business class has more allowable K's but then you do a short flight in between and go cattle truck and opps .. That's my issues and really it is only medical and camera gear that is the issue. Fragile stuff cannot go in the hold and some handlers are definately worse than others unfortunately.

Richard Brown

Richard Brown

Qantas - Qantas Frequent Flyer

26 May 2012

Total posts 159

My experience with airlines has always been if the first flight on the same ticket is booked in business class, then the luggage allowance often carries through to subsequent connecting flights.Interestingly when I read the article I overlooked the fact it talked specifically about domestic travel. That said, earlier in the year, I encountered an issue when flying from MEL to AKL in business class, where I had to take luggage out of my trusty airline bag which has served me well for 7 years and place it in a plastic carrier bag, which I was then allowed to take on board

OzTW

OzTW

21 Nov 2018

Total posts 1

It's the 1x standard carry on, 1 personal item being an overly generous backpack or handbag, the additional plastic bag full of items and finally the winter coat that all ends up in the overhead locker that bugs me. Despite the staff saying to put the smaller piece (which doesn't fit) under the seat in front.

If it prevents the debacle that you see with the USA domestic flights, I'm supportive of the change.

MickC32

MickC32

Qantas - Qantas Frequent Flyer

28 Nov 2018

Total posts 1

I'm actually with Qantas on this one.

But I can see the future press release now "Qantas has listened to our loyal Frequent Flyers and have enhanced our carry on baggage limit to 10kg per item"*

*Limit 1 item per passenger

jnic

jnic

Qantas - Qantas Frequent Flyer

25 Apr 2015

Total posts 12

At last !!!!

There are rules and they are FINALLY being enforced. The cabin is for small bags, not a week's change of clothes. If you want to get away quickly at the other end ... pack light ! If you want to bring a full-size suitcase, check it in and leave room in the overhead bins for the rest of us.

Travelwell

Travelwell

Qantas - Qantas Frequent Flyer

26 Oct 2017

Total posts 76

Hi Chris the answer given to your Jetstar 10kg question contradicts their safety message. They should just say it is all about business. I just flew multiple carriers in the U.S. this month and not one queried cabin luggage weight. They're relaxed about it.

Q has always found different ways to chase extra from flyers only to drop their methods with customer backlashes. I'm not to saying passengers should abuse weight limits, but neither should Nanny Police be used on all passengers. At least Qantas is excellent in the air.

draper

draper

Qantas - Qantas Frequent Flyer

02 May 2014

Total posts 9

Enforce the rules - and let everyone know when checking in. You declare prohibited items - so also declare your carry on limit is correct. Too hard?

Boarded recent flight Brisbane to Melbourne last due to the late arrival into Brisbane of my connecting flight. Passenger in my row with excess carry on had filled my footwell with their excess, they probably thought my allocated seat was spare; overheads were full. Not happy Jan.

Plat 1

Plat 1

01 Apr 2017

Total posts 8

Qantas are inconsistent when enforcing rules. If they didn’t loose my baggage I would check in. I had my bag placed in cargo and when I departed the flight I noticed the qantas staff all sitting in business class had larger and obviously heavy bags in the cabin. Not cool. Not a good look for qantas.

Akilo

Akilo

Qantas - Qantas Frequent Flyer

28 Nov 2018

Total posts 2

Accept the rules but learn to pack lighter. I can pack a 7Kg legal carry on + small personal under seat bag (for the heavy papers, electronics and toiletries etc, it's never checked) to last me 6 weeks holidaying overseas including trekking. Wear the boots and a decent jacket, trim the rest to a minimum. Find a light case. I built myself a legal size carry on, 4 wheel spinner bag/backpack that weighs only 1 kilo leaving 6 kg for clothes.

Plat 1

Plat 1

01 Apr 2017

Total posts 8

Good you can help the qantas crew and staff in business class be better pre

Octane

Octane

06 Feb 2013

Total posts 12

Well I've read all comments and IMHO there are three solid suggestions made by ABT readers:

1. Make checked luggage come out on the carousel much quicker - Additional equipment and labour costs

2. Install bigger overhead lockers - Cost over a large fleet would be extreme

3. Change limits to one 10kg bag only - No additional cost. Upset customers that may switch to Virgin. Would you?

Intended result is fewer injuries & delays without spending money to get there, and consistency applied.

Thoughts?

Notsinrub

Notsinrub

Qantas - Qantas Frequent Flyer

14 Dec 2016

Total posts 12

Its always been a pet hate of mine that some people get board with a huge amount of carry on I always try to travel light so enforce the rules.

Samw

Samw

20 Sep 2017

Total posts 26

The thing is, few people are likely to leave Qantas to fly with Virgin if Qantas do not enforce the rule whereas many people (like me) would choose Virgin over Qantas if Qantas do enforce the rule.

NB

NB

11 Oct 2017

Total posts 7

Excellent news. I believe passengers could also be weighed and a combined total of person, cabin and checked luggage weight (technically 'mass' perhaps) then be used to either calculate fare addition or reduction.

bl812

bl812

Emirates Airlines - Skywards

11 Mar 2015

Total posts 184

most Europian 'budget' carriers have very strict rules about cabin luggage as they earn more for charging-but qantas? making a big fuss if you are over with 1 kg? that is so pathetic-I agree strictly 1 piece for economy pax and 2 for business that 's fair enough but they should be flexible if you are only 1 kg over the limit-7-8kg still fine even the weakest F/A-s could lift such a weight if not than work somewhere else...

Concorde1990

Concorde1990

Qantas - Qantas Frequent Flyer

13 Nov 2018

Total posts 71

It’s high time that carry-on was enforced. I am sick of people taking the kitchen sink on board. The weight is an issue: a few months ago I was hit in the face by a fellow traveler’s bag when I opened the ohb. The bag in question was a ‘European’ sized cabin bag. It was so heavy that I had to ask the passengers around me to help put it back. The thing had been jammed into the bin by a passenger that was not seated in the vicinity.

As per my attachment from the Qantas app: Qantas has recently updated their checkin allowance too. I note that on domestic the per bag limit has been changed back to 32kg (gold ff). Whereas the last time I looked (Jan18) the policy said that a bag over 23kg may be charged a fee. (I assumed the 23kg per bag limit was to protect those poor guys crawling through the hold of the 737. A solution to that would be the A320 as it usually comes with tins).

donatello

donatello

Qantas - Qantas Frequent Flyer

22 Jul 2014

Total posts 9

@Concorde1990, the baggage allowance for QF Gold and Platinum FF has been 2 x 32 kg for a few years now. It's not a recent development.

I was personally hoping that Qantas would give 3 x 32 kg bags for Platinum (just like AA does for OW Emerald and their AA Executive Platinum)

Peterking

Peterking

Qantas - Qantas Frequent Flyer

05 May 2017

Total posts 7

Has anyone experienced the same restrictions on International Business class with Qantas? I regularly fly to Asia and just take a carryon with a laptop bag. I certainly hope that i don't need to stow my carryon in the hold if its 7.5kgs.

Metoo

Metoo

Qantas - Qantas Frequent Flyer

25 Nov 2016

Total posts 69

I doubt if crew at the gate have the perseverance to keep such checks ongoing especially when you look at the long queues of passengers going between Sydney and Melbourne early in the morning. They just want to get passengers on the plane and get off the ground. Qantas would have to recruit bag check attendants like Jetstar Asia have in Singapore. These old guys grab you before you go through Immigration.

Bra

Bra

QF

11 May 2015

Total posts 24

I now do all my Australian domestic flights with Virgin in Business class. My only carry on is my light weight laptop some medicines and a book. I check in my small bag on wheels - and never have to wait more than 5 minutes for it to be delivered. However on the last 3 flights MEL-BNE there has been a 10 to 15 minute delay on departure with passengers trying to stow too many of their large and apparently overweight bags.

So Virgin also should be ruthless in checking weights and dimensions - bags not meeting the standard should go straight to checked baggage.

One other aspect of large and heavy bags is in an emergency evacuation. In spite of the safety briefing to leave bags behind more than 50% of passengers in evacuations want to take their bags down the slides etc - just look at videos of recent overseas evacuations. Many Australians might comply - but most from many other countries wont. There is a very good chance of survival in an evacuation if you get out fast - taking carry on bags slows the process down significantly and can cost lives.

Traveller14

Traveller14

17 Sep 2015

Total posts 391

Bra, very good points, especially since a growing percentage of the population was not born here. Some will culturally want to always have their bags with them, not realising the safety risk in a worst case. Not all may be fluent in English, so there'll be an inability to understand hurried shouted instructions from cabin crew or fellow passengers.

GAAN

GAAN

Qantas - Qantas Frequent Flyer

17 Sep 2012

Total posts 4

Bizarre and illogical rules have me annoyed. I used a regulation size single bag, rather than 2. So more considerate and less space to stow. Fits macbook, a change of clothes and washbag, gym gear and board papers. Travel every 2 weeeks or more and have been for 20 yrs. All up 8.5 kg. Flight 1 okay, flight 2 the 8pm Friday..checked.... Really, I will now take 2 bags 14 kg and more space to stowon board. How stupid, it is the size not just weight. Simple solution 1 x 10kg larger bag (cabin reg size already) vs 2 x 7kg (smaller reg size) go figure. Shame on Qantas premium prices and just plain stupid. This lifetime FF will move longhaul to another airline.

Ladtsmt

Ladtsmt

23 Jul 2017

Total posts 30

Qantas broke my carry-on bag when it was checked in. It replaced the bag with the standard sized domestic bag. Trouble is, that bag is quite heavy. Add a couple of dresses, a light-weight pair of shoes, a wet pack and the combination is over 7 kg. The laptop will go in my handbag. Looks like I need to buy a lighter weight bag, or have Qantas wreck another bag when it's checked in.

Mark Waite

Mark Waite

Qantas - Qantas Frequent Flyer

08 Jul 2015

Total posts 8

Would be interested to get the views of all the “7kg is sensible, 10kg has the potential to kill me” folk now that QF has relented to commonsense.

Hi Guest, join in the discussion on Qantas cracks down on domestic carry-on baggage