Millions of Australians will be hit by Telstra’s increased global roaming charges this month, with the price of receiving calls when travelling overseas set to skyrocket from March 24.
The cost of answering your phone while in New Zealand, the UK and some European countries will more than double compared to current rates, with Japan seeing a three-times increase.
In Indonesia, a five minute incoming call will leap from $8.15 to $20.
Making a local call will also be more expensive in every country bar Italy. In Singapore it rises from 85c per minute to $1.50, while a local call made in Hong Kong jumps from $1.10 to $2.50.
It’ll cost you less to call home from overseas, however, with an average saving of $1.20 per minute depending on which country you’re dialling from.
That quick call back to home or the office from Dubai or elsewhere in the UAE will drop from $6.56 per minute to $3.50.
The changes are all tied to a rejig of Telstra’s global roaming map which sees the carrier move from country-specific charges to a zone-based system, with 192 countries categorised into eight zones.
Each zone will carry a single call rate for incoming and outgoing calls.
While this makes for cheaper calls back to Australia, the move has been criticised as a ‘price increase by stealth’.
Telstra maintains that the new rates are a win for Aussie travellers because its usage patterns show 70% of international calls are outbound while only 30% of calls are incoming.
“We realise that it can be difficult for our customers to manage their costs with all of these different rates so we are simplifying the way we charge for voice calls when roaming overseas" explains Tim Webber, Telstra Mobile’s Director of Business Mobility.
Here’s a list of the most relevant charges and changes impacting business travellers from March 24.
[Click on the table above to enlarge the image.]
Telstra will also charge calls in 60 second blocks instead of the current 30 second window, allowing it to hit customers in full one-minute increments at the higher rates.
However, Telstra will remove all roaming call connection fees, which are currently charged when post-paid customers receive calls and when pre-paid customers make or take a call.
For more information, click through to http://www.telstra.com.au/overseas.
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