Uber Rewards to be axed, replaced by Uber One subscription service

The new pay-by-the-month Uber One program offers discounted rides and free food deliveries.

By Matt Lennon, August 15 2022
Uber Rewards to be axed, replaced by Uber One subscription service

Ridesharing titan Uber is ending its free Uber Rewards loyalty program in favour of a new $10 per month Uber One subscription service offering benefits only to paid members.

Uber Rewards will be shut down from 31 October 2022, with Uber Rewards points no longer able to be earned beyond the end of August.

Taking its place from November 1 will be Uber One, which is effectively a rebranding of the current Uber Pass scheme with a variety of discounts on rides and deliveries of food, groceries and parcels.

Unlike Uber Rewards, Uber One lacks status tiers and points-earning capability; all existing Uber Rewards members will receive one free month of Uber One (which they’ll need to opt out of, to avoid being charged an ongoing $10 per month).

The key benefits of Uber One membership in Australia are

  • a minimum 10% discount on all rides (this can be paired with other promotions for increased savings)
  • free delivery on Uber Eats orders over $20 from stores which display an Uber One icon
  • $5 credit for future Uber Eats orders if your food arrives after the ‘Latest Arrival’ estimate time.
  • access to a variety of members-only “promotions and experiences”

Uber claims its customers are likely to save around $30 per month as members of Uber One, although this of course depends on their individual usage habits.

“We are excited for Aussies to experience the benefits of One membership, which will help them save on Uber rides and Uber Eats” an Uber spokesperson told Executive Traveller.

However, while Uber One is a worldwide program, those membership benefits are available only to customers in the country where their membership is registered.

“We know Uber Rewards members have enjoyed free rewards and some will be disappointed to see them go,” the spokesperson added. “We apologise for any disappointment caused.”

Although the ability to convert Uber Rewards points to Qantas Points will end with the closure of Uber Rewards, riders who are Qantas Frequent Flyer members and have linked their Qantas and Uber accounts will continue to earn one Qantas Point for every dollar spent on fares to and from eligible Australian airports, regardless of whether they subscribe to Uber One.

What can I spend my Uber Rewards points on?

Although Uber Rewards points can’t be earned after August 31, they can be spent through to 31 October – after which time they’ll have zero value.

You need a minimum balance of 750 Uber Rewards points to redeem against a reward, with some of the more popular options being

  • get 10% of all Uber rides for three days: nominate any (ideally busy) period of three days and enjoy a 10% discount on every Uber ride
  • take 10% off orders with Uber Eats for three days: once you choose this reward option, it will be automatically applied to orders placed via your Uber Eats account (there's a maximum discount of $25 per order).
  • transfer every 750 Uber Rewards points into 200 Qantas Points, which will be deposited into your Qantas Frequent Flyer account.

What is Uber One?

Uber One is a monthly subscription service offering discounts on Uber rides and Uber Eats deliveries, with Uber One membership in Australia costing $10 per month. It’s effectively a rebranding of the current Uber Pass program. 

Uber One vs Uber Rewards

While Uber One will replace the Uber Rewards loyalty scheme in November 2022, the two programs are very different.

Uber Rewards was free to join and featured a three-tiered loyalty structure – Gold, Platinum, and Diamond – which saw members enjoy a series of tier-based status perks, as well as earning Uber Rewards points.

Uber One has no status levels or points earning – instead, it’s all about enjoying benefits on Uber rides and Uber Eats meal deliveries for a flat fee of $10 per month.

Can I still earn Qantas Points through Uber?

Although there will no longer be the opportunity to convert Uber Rewards points to Qantas Points after October 31 2022, Qantas Frequent Flyer members can still earn Qantas Points on Uber rides to and from most Australian airports, at a rate of one Qantas Point for every $1 spent on your fare.

26 Mar 2020

Total posts 61

so in other words - less benefits and they want people to pay for the privilege

At $10 per month - that's $120 a year for a pointless rewards program! 

Thai Airways International - Royal Orchid Plus

15 Jan 2013

Total posts 432

I will be dropping out after the promotion ends.It's insane.also off topic a little Qantas used to be partners with Hughes with Qantas Drive for airport rides and your alternative to a Taxi what happened to that?

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