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With AccorHotels gearing up for the relaunch of its existing Le Club loyalty program as Accor Live Limitless (ALL), there’s been some confusion among travellers around the breakfast benefits available to top-tier Platinum and Diamond guests once the new ALL scheme takes effect.
The reason? Updates to Accor’s website omitted this much-prized perk as currently offered to Platinum guests at selected hotels, leading some high flyers to believe that the new program would no longer cover their first meal of the day.
Executive Traveller has clarified this with AccorHotels Asia Pacific – here’s what you need to know.
Complimentary breakfast for ALL Platinum members
Currently, Platinum-grade members of Le Club AccorHotels enjoy complimentary access to many hotel club lounges around the world, where breakfast is served daily.
This includes participating properties in Asia Pacific, Africa, South America, the Middle East and Europe.
Additionally, at some Asia Pacific hotels where a club lounge is unavailable – either because the hotel doesn’t have one, or because the hotel chooses not to grant access to Platinum members – complimentary daily breakfast is instead offered at a nominated hotel restaurant.
Under the new ALL scheme, these arrangements will continue for Platinum-grade members, an AccorHotels spokesperson confirmed to Executive Traveller.
Given this benefit varies from one hotel to the next, travellers can consult this page on the Accor website to confirm whether a specific hotel offers lounge access to Platinum members, complimentary daily restaurant breakfast, or neither benefit.
For example, that page confirms that Platinum-grade members staying at the Pullman Sydney Airport hotel receive complimentary access to the hotel’s executive lounge, while those staying at Fairmont Makati, Manila receive free daily restaurant breakfast instead.
If a hotel isn’t listed on that page, neither benefit is offered to Platinum members, such as at the Sofitel New York.
Complimentary breakfast for ALL Diamond members
As Platinum is currently the top tier level in Le Club, the launch of ALL will see the introduction of a new above-Platinum tier, ALL Diamond.
Diamond cardholders will receive all the benefits offered to Platinum members – including the possibility of hotel club lounge access or restaurant breakfast, as above – with the addition of complimentary breakfast on weekends as a worldwide benefit.
Accor’s spokesperson confirms to Executive Traveller that this new Diamond perk will apply at “all Accor Live Limitless program participating hotels globally.”
This means that even if a hotel doesn’t otherwise offer lounge access or daily restaurant breakfast to Platinum and Diamond members (as above), breakfast will still complimentary on weekends for Diamond guests.
It’s also worth noting that while access to Fairmont Gold Lounges is never offered to Platinum or Diamond guests unless staying in an eligible Fairmont Gold room type – as has been the case since Fairmont joined the Accor stable – this global weekend breakfast benefit for Diamond guests “includes Fairmont Hotels & Resorts”, Accor’s spokesperson affirms.
Breakfast options for Accor Plus members
Separate to Le Club, there’s also Accor Plus: a paid program offering its own set of perks. While free daily breakfast isn’t one of them, Accor Plus members do receive discounts on dining at participating hotels across 18 Asia Pacific countries.
This includes 25% off the bill for solo travellers; a 50% discount when dining with one companion; a 33% rebate when visiting the restaurant with two other people; or a 25% discount when the Accor Plus member dines with three guests.
In Australia, New Zealand and Fiji, restaurants also accept multiple Accor Plus cards per table so that guests can maximise their discounts – so a group of four travellers dining together and presenting two Accor Plus cards would boost the discount from 25% to 50%, as the restaurant would use one card for two of the guests (a 50% discount), and the second card for the remaining two guests.
As discounts aren't necessarily available at every hotel in Asia Pacific, or at every restaurant even at those participating hotels, members of Accor Plus can refer to this page of the Accor website to peruse the list of hotels and restaurants where Accor Plus dining benefits are available.
Even after Accor Live Limitless is introduced, Accor Plus will remain intact, as will all its associated benefits, Accor has previously confirmed.
Accor Plus members also receive complimentary Silver status in the current Le Club program, which will simply transition to complimentary Silver status in ALL, offering the same benefits at the same hotels as are available today.
Following questions from Executive Traveller, the relevant Accor Live Limitless website page has also been updated to namecheck complimentary breakfast at participating Asia Pacific hotels as a benefit for ALL Platinum members: its absence here being what had caused the initial confusion among travellers.