• Good luck getting a refund if someone is moved to the spare seat by the cabin crew (for operational reasons) and therefore there is no official record of the seat having been assigned. In this scenario, I wouldn't be surprised if obtaining a refund is so difficult that most people just give up. E...

  • I don't really get the soft drinks mini bar. There is nothing premium (or first class) about Pepsi or 7up. In first class I would at least expect some sort of artisanal drinks and perhaps even a partnership with some local suppliers (of which there are many). While this is a very specific point, ...

  • Big fail by Qantas on this. It's 11:26am on Friday and I've tried searching over and over again and all I've managed to bring up is a '500 - that's an error at our end'. It's a pretty sad state of affairs that in 2023 they haven't sorted out their IT.

  • Hilton are to be commended for the way they treat their loyalty members. I will not easily forget the way Hilton got on the front foot and refunded who couldn't travel due to COVID disruptions and then extended status well in advance in both 2020 and 2021. In return, I have already stayed 61 nigh...

  • This seems a bit pointless and my feeling is this is over-complicating a process that should in most cases be very quick and straightforward. I've used Qantas' first class check-in at Melb and Sydney airports numerous times and I don't remember the process taking more than 5 minutes. I wouldn't b...

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  • Qantas Green Tier reward

    May 18, 2023, 11:02 AM

    Hi brains trust. I have a question re Qantas green tier. I achieved green tier when Qantas first rolled this out and was able to select a reward. I've since re-achieved green tier in my new membership year but haven't been able to select a reward. It says in the conditions that members will be ab...

  • Jetstar moving terminals in Singapore

    Dec 26, 2022, 05:45 PM

    I'm not sure if this was widely publicised and I just missed this, but I just noticed that Jetstar is moving from Terminal 1 to Terminal 4 at Changi airport effective March 2023. This seems like an unfortunate move if you are connecting to or from a Qantas service between Australia and then have ...

  • Qantas Double Charging Again

    Sep 27, 2022, 02:01 AM

    Imagine if you walked into Qantas' office in Mascot and took a $4000 piece of artwork off the wall, walked out the building with it, and if anyone asked what you are doing you say 'don't worry, I'll return it in 7 days.' You'd probably be arrested, possibly even jailed.But Qantas does the same th...

  • QF Platinum & ALL Status Match

    Aug 31, 2022, 12:16 PM

    I helped a relative (Gold with Qantas, Classic with Accor) put through a request and it triggered today (31 Aug) and the Gold membership is valid until 31 Dec 2023.Interestingly, I am already Gold with Accor and Platinum with Qantas. I won't retain Gold with Accor this year so I registered for th...

  • Mask wearing is still in place on planes because we are in the middle of the worst pandemic in 100 years. In Australia thousands of people are still catching the virus and hundred of people are dying each week. The disruptions to education, health services, the supply chain, and the general work...

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