Qantas cuts lounge access for Jetstar passengers

That airport cafe is about to become a lot more attractive...

By David Flynn, March 18 2026
Qantas cuts lounge access for Jetstar passengers

Enjoying a visit to some of Qantas’ best international lounges is a perk enjoyed by many Jetstar passengers – including Qantas Club members and high-ranking frequent flyers.

But that appealing perk is being axed from 1 July, under new lounge access rules revealed today by Qantas.

From that date, the following passengers on international Jetstar flights will no longer be welcome at Qantas lounges:

  • Qantas Platinum or Gold frequent flyers
  • Qantas Club members

In addition, Qantas lounge passes will no longer be valid for international Jetstar flights as of July 1.

Qantas has confirmed to Executive Traveller that high-flying Platinum Ones will be the exception to these rules.

A Platinum One travelling on any Jetstar international flight will still find the welcome mat rolled out at Qantas lounges, which will burnish the appeal of that top-tier status.

And everybody else? “Customers who wish to continue accessing the Qantas lounge when flying with Jetstar can still do so by booking a Qantas codeshare flight operated by Jetstar, a Jetstar domestic flight, or a Jetstar Business Max fare,” the airline says.

But even then, access will be limited to Qantas business class lounges – not the far superior Qantas first class lounges.

The Qantas First Lounge has become a favoured haunt of many Jetstar flyers...
The Qantas First Lounge has become a favoured haunt of many Jetstar flyers...

Many Executive Traveller readers posed the scenario of a Platinum travelling on a Jetstar Business Max fare – would this combo get them into the Qantas First Lounge?

No dice: Qantas says they would only be eligible to use the business class lounge.

What’s behind this broad Jetstar lounge ban?

The move appears to be partly in response to overcrowding concerns at many Qantas lounges – including its flagship first class lounges in Sydney, Melbourne and Singapore.

It will also trim the operating costs at those lounges, as fewer guests means less free food and drinks – although the airline could argue that is plans to redirect those savings towards increasing the quality of its lounge offerings.

Either way, removing Qantas lounge access for most Jetstar passengers will certainly widen the gap between Qantas and its low-cost offshoot and affirm their respective market positions.

Jetstar is ramping up flights to New Zealand, but Qantas' new Auckland lounge will now be largely off-limits.
Jetstar is ramping up flights to New Zealand, but Qantas' new Auckland lounge will now be largely off-limits.

This will effectively remove most Jetstar passengers from the international Qantas lounges at Sydney, Melbourne and Brisbane.

It will also put an end to the Qantas Platinum habit of booking the low-cost domestic leg of some international Jetstar flights in order to spend hours at the Sydney and Melbourne first class lounges – a practice known as an “F Lounge run”.

While some may argue that Sydney-Melbourne is a domestic flight, the airline says “if a customer is travelling on a Jetstar code and operated international flight number, the new international policy will apply.”

Qantas’ newly-opened  Auckland lounge will likewise see far fewer Jetstar visitors.

As of 1 July, Qantas will also crack down on how Complimentary Lounge Invitations can be used – they will “only be transferrable to someone travelling on the same flight as you.”

Until now, Qantas has allowed its lounge passes to be shared with any other Qantas Frequent Flyer member – regardless of which flight they are on, or when, or even which airport they are travelling from.

Qantas defended both changes as being “driven by feedback from customers and reflecting our commitment to delivering a premium lounge experience, while ensuring complimentary invitations are used as intended.”

Also read: This card gives access to over 1,000 airport louges worldwide

24 Aug 2011

Total posts 1280

It can only be a matter of time before this is also spread to domestic JQ flights.  Already ports like MEL and SYD have had Qantas Club effectively removed because different terminals are used but I'm sure QF may also making it a strict rule that JQ passengers, regardless of status, are not eligible for lounge access.

What QF decides to do with access for Platinum One passengers is probably moot.  I doubt many P1s fly Jetstar anyway.

Good. Removing most JQ passengers from the international lounges will solve crowding and hopefully Qantas can then spend more on uplifting the f&b better. I am 100% in favour of this. Lounge access can be part of the JQ Business ticket but if you're in economy, nope.

We have to wonder whether the cost savings will be reinvested into better F&B / upgrades to the hard product, or simply absorbed into profit. There has not been a lot of evidence for reinvestment from previous changes.

24 Aug 2011

Total posts 1280

I can guess which is more likely!

Qantas - Qantas Frequent Flyer

11 Nov 2016

Total posts 72

While I would applaud improvements to the F lounge restaurant offerings, you only have to look at Facebook memories of 10 years ago to see how far the F&B has fallen. I really cannot see how excluding JQ Platinums from F lounges will herald the return to those days

They should install a trough instead, given the behaviour of most FFers at the F&B area, especially J* flyers to DPS

Qantas - Qantas Frequent Flyer

05 Oct 2016

Total posts 163

I can align with the frustrations of the lounge overcrowding, but another way of looking at it is most Platinum members have earned their status by flying with Qantas not with JQ. And so it was a reward for their overall group loyalty for the few times they used JQ. 

Qantas - Qantas Frequent Flyer

15 Sep 2011

Total posts 14

I get it from a lounge management perspective but the only time I fly Jetstar internationally is because I can't use my millions of FF points to find Qantas Reward flights. QF is forcing FFlyers to use points on Jetstar but then takes away any perks of being a Platinum FF. 20 years continuus Platinum status this year and I am starting to question my loyalty. Oh, that's right, there's no competition.......

Etihad - Etihad Guest

07 May 2019

Total posts 4

I wrote a comment below, but isn't this change only for complimentary lounge passes? I presume as platinum you went to the F lounge via status, and these passes never gave access to the F lounge anyway...

Qantas - Qantas Frequent Flyer

05 Oct 2016

Total posts 163

Please read the article again. It clearly says :

"From that date, the following passengers on international Jetstar flights will no longer be welcome at Qantas lounges:

- Qantas Platinum or Gold frequent flyers

- Qantas Club members

Qantas lounge passes will also no longer be valid for international Jetstar flights." 

01 Dec 2012

Total posts 89

As the article says, passengers using a QF codeshare ticket on JQ still get lounge access. When I was a QF-3K Asia hopper I always booked a QF codeshare ticket on Jeststar and used lounges just fine. Price difference was minimal and a meal was included. 

With the demise of Jetstar Asia, however, now I'm an SQ Asia hopper! 

01 Dec 2012

Total posts 89

I stand corrected on QF codeshare international with Jetstar. I cant find any, any more. Hmmm... the airport cafe it is.

Qantas - Qantas Frequent Flyer

17 May 2015

Total posts 84

The big question I have (which will hopefully become clear as more information comes to life) is how lounge access works when booking a Jetstar Business Max fare.

Will I be able to use the lounge based on my ff status (eg, with platinum status, can I use the First lounges in Melb-Syd-Singapore) or will I only be able to use the lounges listed on the Jetstar website?

Very specifically, I'm flying Cairns-Tokyo on a Business Max fare later in the year and the Cairns Qantas Club lounge is not listed as an available lounge on the Jetstar website. I didn't think this would be a problem as I booked knowing I would have access based on my ff status. But whether access is possible is currently unclear.

24 Aug 2011

Total posts 1280

I believe Business Max still provides lounge access so you will get access on the basis of your ticket not your FF status.  

I think international in CNS departs from a different terminal so using the domestic QF Club probably isn't realistic anyway.

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 488

You would be eligible for the lounge that your Business Max ticket qualifies you for, which would be a Qantas Club/Business lounge, not the First lounge. In CNSm the domestic and international terminals are separate buildings (with a carpark inbetween), which is why the Qantas Club in the domestic terminal is not listed. Theoretically I suppose you *could* access the Qantas Club in domestic, but it would be more trouble for you than it's worth. 

Qantas used to have its own lounge in CNS International terminal, but that closed close to 20 years ago, when Qantas stopped flying international routes out of CNS (other than PNG flights). There is a common-user lounge in CNS International, but I don't know if JQ has an arrangement with it.  It's a pretty poor lounge anyway; food offerings are a joke.

Etihad - Etihad Guest

07 May 2019

Total posts 4

Is the below section of the article correct? Some, if not many of these passengers access the lounges based on their Gold or higher status rather than a complimentary lounge pass. Certainly for the First Class lounges, access was only available to Platinum Status or above or Platinum One Lounge invites anyway and these changes refer to complimentary lounge passes which never gave access to the F lounge 


"This will effectively remove most Jetstar passengers from the international Qantas lounges at Sydney, Melbourne and Brisbane – and see an end to the Qantas Platinum habit of booking a domestic leg of an international Jetstar flight in order to spend hours at the Sydney and Melbourne first class lounges."

Etihad - Etihad Guest

07 May 2019

Total posts 4

Ok never mind, there's another post on the lounge eligibility page. So it is correct

Joe
Joe

03 May 2013

Total posts 711

Finally a welcome and well thought out enhancement’ from QF campus’ brains trust in Mascot. Bring back the exclusivity and relative solace of lounges I say. 

24 Aug 2011

Total posts 1280

Apart from Chairmans Lounge, there is nothing exclusive about Qantas Lounges.

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 488

And that hits the problem head-on: there are too many people in the lounges!!!  This is a way of cutting that congestion back.

Qantas - Qantas Frequent Flyer

21 Jan 2014

Total posts 335

Great news, bring it in domestically as well.

Qantas - Qantas Frequent Flyer

16 Jan 2018

Total posts 62

I wonder how many FF Plats and Golds are affected in practice. I mostly fly Qantas domestics and avoid budget airlines on internationals. Used to fly Jetstar for hops across South East Asia, but with the demise of 3K, barely any chance of me flying Jetstar anymore.

On a different note, there is now really a vacuum of Oneworld presence for many regional routes within South East asia that originate in Indonesia or Singapore, without having to do a stopover in KUL (using MH). What a shame :-(

Qantas - Qantas Frequent Flyer

17 May 2015

Total posts 84

A lot more than you might think. Out of Melbourne, Jetstar is flying to Singapore, Bangkok, Phuket, Auckland, Christchurch, Queenstown, Nadi, Denpasar, and Ho Chi Minh (and probably a few other cities). That's probably in the vicinity of 100-200 gold and platinum flyers per day. Several of those routes are operated on planes without business class so booking a Business Max fare is not possible. And with regards to booking a codeshare flight with a QF flight numer, I'm not even sure how to do this as it is not an option on either the Jetstar or Qantas websites.

Qantas - Qantas Frequent Flyer

26 Feb 2020

Total posts 3

This one is not good:


As of 1 July, Qantas will also crack down on how Complimentary Lounge Invitations can be used – they will “only be transferrable to someone travelling on the same flight as you.”



I usually give those passes to my son and his girlfriend when they go on holidays. I don’t need them, and my wife travels with me and comes into the lounge as my ‘guest’.

26 Oct 2017

Total posts 26

Agreed -- I usually give passes to rellies coming to visit from interstate. Some of those passes will now go to waste. As a side issue, it's always been frustrating that, as a Plat and Lifetime Gold, the Qantas Club membership that comes with Points Club Plus doesn't allow transferring of QC membership to relatives (or anyone).

04 Dec 2013

Total posts 160

Equally frustrating that there's no way to give away (or have refunded) the two years of QC membership I still have hanging over from about 10 years ago when I first got gold.  Now as a lifetime gold I'll never have a need for it.

Qantas - Qantas Frequent Flyer

26 Apr 2011

Total posts 19

I agree. I'm in the same boat and have 2-3 years of paid Qantas Club membership from many years ago, rolling over for eternity, as I have been Gold or Plainum for over 10 years and now also Lifetime Gold. So my unused QC membership can never be used. And Qantas won't let me transfer any of it to anyone in my family to encourage them to fly Qantas. Sulk!

DD
DD

Qantas - Qantas Frequent Flyer

21 Apr 2016

Total posts 4

At high level am not too fussed with Jetstar changes, like Tony B I usually gift complimentary lounge invitations to partner or parents to use. With gold, I don’t need, nor does my partner on trips taking together.

When reviewing my credit cards next, not that a couple of lounge passes being part of inclusions being the primary selling point, but it will mean is a benefit I will see no value in from July. But I guess is probably more people that may not have Gold or above that still will want the benefit.

Qantas - Qantas Frequent Flyer

05 May 2017

Total posts 22

I can understand this change and hope it will stop the lounges being so full all the time.  Being based in Singapore, there are times I need to fly Scoot ( as SQ doesn't provide an option) and SQ doesn't allow Scott passengers into lounges.

QF has always been very generous with JQ lounge access, certainly doesn't apply to SQ & Scoot to use that example. But it gets me when you simply can't fly QF because it doesn't fly a route that JQ does. Be nice if the 'P1 exemption' also applied to Platinums, as this is a very practical perk and might well motivate more Golds to push to Platinum.

Qantas - Qantas Frequent Flyer

07 Feb 2018

Total posts 16

Qantas stopped flying from PER to DPS many years ago, as did Garuda. The only vaguely decent (and I use that term loosely) option on that route is Jetstar, and there's NO business class on those flights out of PER. It's either JQ or the cheapies or a very long route via somewhere else. I did a status credit run via SYD to DPS once, but it added 2 full days of travelling (instead of 3.25 hrs) just to keep WP. Also, Qantas doesn't have an international lounge of any sort at T1/T2 in PER, and the T3/T4 international lounge (15 mins drive away) is only open for those on PER flights to Europe. 

Qantas - Qantas Frequent Flyer

09 Feb 2015

Total posts 408

Management penny pinching at its best.

18 Mar 2026

Total posts 1

This is a shocking change. Fine if you’re a WP in Sydney and have half the QF network at your doorstep. For everyone else, plenty of international destinations are on JQ metal — and many of them were QF routes in the first place before they were punted to their own budget alter ego.


Expecting people to slog through the rabbit warren of Sydney Airport and wear an extra 4–6 hours of travel time is a joke. It’s lazy, Sydney-centric, and completely out of touch with how a huge number of customers actually travel.


QF International really is turning into Spirit of Sydney.

Just a dumb question. If I have pay for my lounge access.  Whitch now is to 2033. I can’t enter the lounge while flying on a Jetstar flight? However if I book my flight on the qantas app. And the only flight available is Jetstar. Can I go into the lounge?

Qantas - Qantas Frequent Flyer

28 Oct 2011

Total posts 488

No, unless your are ticketed for the Jetstar flight using the QF codeshare flight code. OR you can pay for a Business Max ticket on Jetstar, which gets you into the Business lounge.

Thai Airways International - Royal Orchid Plus

12 Mar 2019

Total posts 4

I can fully understand the Jetstar policy but the lounge passes appears to be one of most petty cost cutting exercises Qantas has done, I am a platinum member and generally have 2 lounge passes a year which I transfer to my wife so she can join me while I am interstate on business, it seems a small and petty change but has a big impact for our partners who support all the travel we do on Qantas

QF - Platinum

15 Apr 2015

Total posts 19

People should just stop guesting “strangers “ into the lounge - “I’m in the F/J lounge from 2pm-6pm… message me if you want access”. 

Arguing that they technically “know” these strangers because they have just introduced themselves… is not within the spirit of the T’s & C’s.”

25 Oct 2010

Total posts 27

Let's start a list of lounge access pieces/benefits that used to exist that are now "streamlined for my convenience" (cancelled) over the long life of QFF.  I'll start

2011 cut anytime access and cut access when flying on non-one world
2015 shut QF lounge in BKK (not so horrible and sent me to the Qatar lounge instead)
2018 overcrowding in Singapore and melboune causes restrictions on Club and Gold members.  Often being sent to other lounges (or none)
2020 Heathrow usage of AA arrivals lounge cut
2022/23 usage of passes restricted during peak summary preiods. 
2023/4 - stricter limits on children and guest
2026-Jetstar cut, transfer of passes cut

have I missed any?

Qantas used to offer free domestic postage, I distinctly remember that.  With QC branded envelopes too.

QFF

12 Apr 2013

Total posts 1617

Qantas use to be our flag carrier :-)

QFF

12 Apr 2013

Total posts 1617

You missed main milestone:

1993 start of Qantas privatization

Qantas - Qantas Frequent Flyer

04 Sep 2011

Total posts 10

Use the Qantas Club in Brisbane International for Jetstar flights to Denpasar and soon for flights to Rarotonga. Qantas does not fly those routes, and no business class on those Jetstar flights. Cancelling my QC membership as the changes for Brisbane come in with only a month's notice. It was the one point of difference between Virgin and Qantas Group in Brisbane, with Virgin having no international lounge. Will revert back to Virgin for Denpasar and Air NZ for Rarotonga now.

Qantas - Qantas Frequent Flyer

03 Mar 2014

Total posts 23

The more subtle change is that Qantas is no longer selling paid Jetstar flights on its website for domestic sectors with at least a couple of daily Qantas flights (e.g., no Jetstar options from HBA-MEL or HBA-SYD, but still showing on HBA-BNE). Jetstar flights show as classic rewards on all routes still.

Qantas - Qantas Frequent Flyer

24 Jan 2019

Total posts 17

The food in QANTAS lounges is only free to those who do not pay for QClub access.  Those of us who pay are also paying for our own food.  

By that same logic, the booze, food, FF points and SCs on QF flights are only free to those who do not pay for their own flights.  Those of us who pay - like me - are also paying for all of this.

QFF

12 Apr 2013

Total posts 1617

Personally I rather expel from lounges all status pax and grant access only based on class traveled including Jetstar "business" (or call it Jetstar PE that it more close to the truth). And status pax should use their status to upgrade ticket and then go to lounge.

Go one further, remove lounge access for routes which are notorious for overcrowding lounges - the 'J* bogan bus to Bali' being one of them.

That's the whole reason we go in the lounges...to escape.

QFF

12 Apr 2013

Total posts 1617

My suggestion will definitely fix " the 'J* bogan bus to Bali'" problem.


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