5 replies

hawko69

Member since 21 Jul 2021

Total posts 3

I travel alot for both B n P and I'm not convinced alot of Hotels actually get that customers dont need a free drink. No fruit in the room. No fancy free breaky or what ever. Customers just want a bit of old fashioned service. From the book in process to the end result. Just recently I stayed in two Hotels that I found exceptional. No I'm not an employee and or a paid writer or blogger. A simple WAGE worker that appreciates normal stuff.

The first Hotel is the Moovenpick in Hobart. It's an excellent Hotel - I must admit pleasantly surprised. Rooms are simple yet user friendly. Staff were fab and very accomodating. I was there for work and impressed. Central location too.

Then to Melb a few weeks later for pleasure.(Cricket) I stayed at the Pullman Hotel opposite MCG. Now this place has there stuff together. The booking process albeit on line originally I added to it and got changes through direct contact at the Hotel was simply amazing. Couldn't do enough for me .... the Rooms are basic yet user friendly. The bar area was incredibly good..... I normally stay Crown Plaza but this is the best I have stayed in for a long time and cannot recommend highly enough.

The more genuine and good reads on Hotels sees more support. I rarely write an online testimonial as ppl try and tear you down, so my preferred option is to go direct to the Hotel manager and or group manager. They appreciate it more I believe.

Happy hotels 2023

tommygun

Delta Air Lines - SkyMiles

Member since 16 Oct 2017

Total posts 244

That Pullman opened 50 years ago as the Melbourne Hilton. In its day it was 5 stars, not now but Pullman do a pretty good job considering the '70's design. Does anyone remember the excellent Cliveden Room at the old Hilton? It's still there in name at the Pullman, not as grand but still OK if a bit overpriced. And, dare I ask, does anyone remember the Lubritorium disco?

hawko69

Member since 21 Jul 2021

Total posts 3

Originally Posted by tommygun

That Pullman opened 50 years ago as the Melbourne Hilton. In its day it was 5 stars, not now but Pullman do a pretty good job considering the '70's design. Does anyone remember the excellent Cliveden Room at the old Hilton? It's still there in name at the Pullman, not as grand but still OK if a bit overpriced. And, dare I ask, does anyone remember the Lubritorium disco?

Yes Tommy the Cliveden room still there. Was really impressed by the service at Pullman.

quantumreality

Qantas - Qantas Frequent Flyer

Member since 16 Jan 2018

Total posts 39

Agree to most. I mostly left free fruit/sweets/cookies in the room untouched. As for free bottled water, well, depends where you travel. In countries where you cannot drink tap water, yes, I will need free bottled water - lots of them please. Otherwise, I couldn't care less.

Simplicity is good and a lot of frills can be a hindrance often. However, it should not be spartan either! I recently stayed at a mid-range hotel Oslo (not terribly expensive, but still around 350 AUD/night). Now talk about spartan: no kettle, no hand towel, no complimentary coffee/tea, and above all, not even a glass in the entirety of the room (you know, to get some water to drink from the tap .....). The joy of travel ;-).

sunnybrae

Etihad - Etihad Guest

Member since 21 Jul 2019

Total posts 46

I agree that staff can make/break a hotel. And even an 'average' hotel can suddenly feel a bit more luxe thanks to good staff. As for room amenities and 'free gifts', well.....none of us actually 'need' them. But most folks would appreciate having them there even if they don't make use of it. I don't demand bottled water or fruit, but if its there I appreciate that simple thought.

XWu

Member since 09 May 2020

Total posts 175

I do appreciate the complimentary bottled water, particularly when you are on the go and don’t have time to stop a shops, cafe or vending machines (and if your hotel is in a retreat away from civilisation, this even matters more) and I do mind paying ridiculous prices for bottled spring water in the bar fridge.

Coffee/tea making amenities are essential and so is a fridge. Free breakfast is appreciated, although sometimes it is paid for by the premium you choose to book on the day.

While I agree ultimately the staff makes the biggest difference the thoughtful inclusions with complimentary extras is always welcomed by me.

Not sure about particularly with Pullman in Melbourne, but the hotel quarantine program Accor group participated in certainly help to keep some staff working and avoid some of problems in the loss of skills and experience we know and feel so much in the airline baggage handling industry.

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