• This will sound like a silly question to some (probably many) here, but what was the difference in function between VA Brisbane HQ and VA Sydney Corporate HQ?

  • If I were an AA frequent flier, I'd be very happy and thrilled at these exciting developments since these tie-ups are with quality airlines against which AA simply does not compare favourably. Except perhaps when it comes to flight frequency.

  • Good news indeed. As much as I like earning OW points, the thought of flying AA has never filled me with excitement and anticipation. But at least now we'll have a choice with Alaska in the OW mix. To top things off, they are a genuinely good airline and along with JetBlue, are undoubtedly the tw...

  • Very briefly: the continued ability to (a.) earn points/status and (b.) redeem flights on quality airlines like SQ, and the others would be an excellent start indeed.

  • I hope the Age of the Airline Celebrity Chef is over, and is not resurrected, like a bad reboot of Big Brother. But if QF go down that path again, please don't sign on crazy, crazy, crazy Pete Evans!

  • If I had to pick one fault in my 16 year relationship with VA, it would be claiming points from flights with airline partners. Here's my similar experiences, and how it might help you to get your points. My past three flights with Hawaiian Airlines flying business class were not credited, despite...

  • Terrible customer service in Madrid

    Dec 27, 2019, 09:02 PM

    Customer service in southern Europe is often brusque and what you experienced at Iberia is commonplace. It's their 'normal'. But coming from places like Australia and Asia - where service is typically more focused and polite and sometimes even quite friendly - it can take some getting used to Spa...

  • Originally Posted by Rod H OK Chris.You have explained your bit as you see fit now it's up to the "Commercial " division.I really doubt that they would forego the precious dollar just to satisfy those who are the soul of this site.Lose readers/ contributors you lose income , lose income...

  • Originally Posted by S Like what one of the previous commenters said.... it's better to do one thing and do it really well, than to do many things just ok. It's a shame that the site is moving to the later.I find all the additional content horrible. The new content seems to assume that al...

  • I like this website a lot and I've been using it for at least eight years now. The tips, airline and hotel reviews, general advice and forum have genuinely helped me travel better since 2012. Thank you very much, ausbt. That's why, as a loyal reader, the new layout and focus have been quite....di...