• Well said, @pete sw. You virtually summed up my own experience and expectations: am also a V-Plat, and I very much enjoyed the LCC years of Virgin Blue too, equally I've always regarded QF as a good airline although for some weird inexplicable reason I could never summon much enthusiasm for them ...

  • I don't know one which is 2020's most shocking event: (a.) COVID-19 (b.) Berlin-Brandenburg Airport is finally opening.

  • Thank you. The more I find out, the more it seems my initial impression about PER airport management throwing its weight around like a mad monopolist was indeed correct. This "squeeze 'em dry" approach never works long term. Thank God Changi management (my most frequented 'monopoly' airport) does...

  • Being unfamiliar with the politics of Perth Airport, it seems to me that airport management there is very strident in its approach with QF and VA over fees and other issues, compared to other capital airports. Or is it the other way round and QF and VA are not dealing straight with management? Ca...

  • No matter which party/coalition is in charge, Thai Gov't policy for decades has been to maintain TG (not just for the sake of having a flag carrier) as a vital piece of economic infrastructure on the premise that tens of millions tourists flown in every year spend big and support the broader econ...

  • If I had to pick one fault in my 16 year relationship with VA, it would be claiming points from flights with airline partners. Here's my similar experiences, and how it might help you to get your points. My past three flights with Hawaiian Airlines flying business class were not credited, despite...

  • Terrible customer service in Madrid

    Dec 27, 2019, 09:02 PM

    Customer service in southern Europe is often brusque and what you experienced at Iberia is commonplace. It's their 'normal'. But coming from places like Australia and Asia - where service is typically more focused and polite and sometimes even quite friendly - it can take some getting used to Spa...

  • Originally Posted by Rod H OK Chris.You have explained your bit as you see fit now it's up to the "Commercial " division.I really doubt that they would forego the precious dollar just to satisfy those who are the soul of this site.Lose readers/ contributors you lose income , lose income...

  • Originally Posted by S Like what one of the previous commenters said.... it's better to do one thing and do it really well, than to do many things just ok. It's a shame that the site is moving to the later.I find all the additional content horrible. The new content seems to assume that al...

  • I like this website a lot and I've been using it for at least eight years now. The tips, airline and hotel reviews, general advice and forum have genuinely helped me travel better since 2012. Thank you very much, ausbt. That's why, as a loyal reader, the new layout and focus have been quite....di...