• I get what you're saying @reeves35. But that is pretty much standard operating procedure with QANTAS when it comes to (over)hyping something. The difference here is that Emirates usually delivers the goods, and then some (i.e. First Class). So I reside more hope and trust in what Tim Clark is say...

  • In Australia we have a political culture of 'protections' and 'safeguards' and 'guarantees' and 'preliminary studies' which all have to be dealt with and satisfied at all levels of gov't and gov't bodies before even one sod of earth is turned over. The upshot: we are amongst the most coddled vote...

  • A qualified yes from me. But for me that's normal and, I will continue to do what I've done since the 90s and wait approx. 8 years first (which is about the time it takes for an aircraft to have its D or heavy maintenance check) before I fly a new aircraft type. Any problems are usually bound to ...

  • I agree with what you say but disagree on just one point. Service levels have been dropping for far longer than the past 2 - 3 years. I don't like playing the 'personality game' but the dip became quote noticeable in 2010, about two years into the reign of the current CEO. It hasn't improved one ...

  • This is not one of those genuine "let's wait and see how it turns out" scenarios. As a passenger, you just know from the announcement this is bad news and no amount of QANTAS' claims that passengers much prefer to 'help themselves' out of sticky situations will convince anyone. What essential ser...

  • If I had to pick one fault in my 16 year relationship with VA, it would be claiming points from flights with airline partners. Here's my similar experiences, and how it might help you to get your points. My past three flights with Hawaiian Airlines flying business class were not credited, despite...

  • Terrible customer service in Madrid

    Dec 27, 2019, 09:02 PM

    Customer service in southern Europe is often brusque and what you experienced at Iberia is commonplace. It's their 'normal'. But coming from places like Australia and Asia - where service is typically more focused and polite and sometimes even quite friendly - it can take some getting used to Spa...

  • Originally Posted by Rod H OK Chris.You have explained your bit as you see fit now it's up to the "Commercial " division.I really doubt that they would forego the precious dollar just to satisfy those who are the soul of this site.Lose readers/ contributors you lose income , lose income...

  • Originally Posted by S Like what one of the previous commenters said.... it's better to do one thing and do it really well, than to do many things just ok. It's a shame that the site is moving to the later.I find all the additional content horrible. The new content seems to assume that al...

  • I like this website a lot and I've been using it for at least eight years now. The tips, airline and hotel reviews, general advice and forum have genuinely helped me travel better since 2012. Thank you very much, ausbt. That's why, as a loyal reader, the new layout and focus have been quite....di...