• I see where you're coming from. Also used to be Velocity Gold, flying both business and economy with SQ, but I managed to work it out quickly. But I find that the airlines with serious naming convention issues are actually Thai and EVA, not Singapore Airlines. Royal Orchid, Royal Laurel, Royal Si...

  • Well said @cbourl. Not gonna go deep into it, but we have a general political culture that doesn't reside a high degree of trust in an individual Australian's own judgement, risk management and self-responsibility (i.e. "common sense"). Therefore, our pollies and bureaucrats regulate all manner o...

  • Dan my man, you hit the nail on the head! Yes it does look great; a bit more personality and 'fun' looking dare I say. The current lounges serve their purpose, but gosh, the vast expanse of white ceilings mirrored by white floors can be quite stark on the eyes.And as for that 'at your service' si...

  • It's quite refreshing to hear from someone whose opinion has been formed by ACTUAL experience in aircraft financing (how many posters here have purchased aircraft?), as opposed to partisan sniping disguised as (shoddy) knowledge of aircraft economics!!

  • Well said. Boutique. Artisanal. Curated. Hand-crafted. Custom. Whenever I read these eye-rolling buzzwords which have now been rendered virtually meaningless by advertising, I tend to throw up a little in the back of my throat. But I do look forward to staying at this hotel, nonetheless.

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  • If I had to pick one fault in my 16 year relationship with VA, it would be claiming points from flights with airline partners. Here's my similar experiences, and how it might help you to get your points. My past three flights with Hawaiian Airlines flying business class were not credited, despite...

  • Terrible customer service in Madrid

    Dec 27, 2019, 09:02 PM

    Customer service in southern Europe is often brusque and what you experienced at Iberia is commonplace. It's their 'normal'. But coming from places like Australia and Asia - where service is typically more focused and polite and sometimes even quite friendly - it can take some getting used to Spa...

  • Originally Posted by Rod H OK Chris.You have explained your bit as you see fit now it's up to the "Commercial " division.I really doubt that they would forego the precious dollar just to satisfy those who are the soul of this site.Lose readers/ contributors you lose income , lose income...

  • Originally Posted by S Like what one of the previous commenters said.... it's better to do one thing and do it really well, than to do many things just ok. It's a shame that the site is moving to the later.I find all the additional content horrible. The new content seems to assume that al...

  • I like this website a lot and I've been using it for at least eight years now. The tips, airline and hotel reviews, general advice and forum have genuinely helped me travel better since 2012. Thank you very much, ausbt. That's why, as a loyal reader, the new layout and focus have been quite....di...

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