Carbon Offset error for travel booked through a 3rd party.

2 replies

Theresnormissin

Qantas - Qantas Frequent Flyer

Member since 14 Oct 2016

Total posts 152

Hi all,

I’ve been trying to offset a qantas flight on the qantas website for a flight purchased through a third party agency for my fiancé and I kept getting error messages so phoned the FF call centre for help. The person I spoke to said that they can’t manually process the carbon offset because it is not their ticket stock (she didn’t even try). I was surprised to be told this as I was under the impression the carbon offset option was there for this reason, otherwise why show it as an option on a non-qantas(dot)com booking? Has anyone found a work around for this? I am thinking of phoning back in a few hours and not mentioning it was not booked direct through qantas to see if I can get any more help.

oneworld-flyer

Qantas - Qantas Frequent Flyer

Member since 26 Sep 2022

Total posts 5

There is no workaround, I have been trying to offset work trips for over a year now (they are booked via a third party agency).

When I have called they just say "its an issue they know exists and will fix in due course".

Theresnormissin

Qantas - Qantas Frequent Flyer

Member since 14 Oct 2016

Total posts 152

What a crazy oversight or mismatch given the extent of their green/sustainability marketing. Seems like a fairly easy thing to fix, especially if people want to throw a few hundred points to offset their flight when they may not have had the option of using Qantas' website to book (and the system provides the option to offset!)

Last editedby Theresnormissin at Apr 28, 2023, 10:10 AM.

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