Qantas Premium Contact Centre deterioration

1 reply


Qantas - Qantas Frequent Flyer

Member since 01 Mar 2014

Total posts 6

Hi, I have been a platinum for 8 months or so and till a week ago have found the premium team helpful and knowledgeable.

On a couple of issues in the last week I have found the staff lacking in knowledge and found there service skills underwhelming. I am wondering if anyone else has noticed this marked service drop off?


Member since 03 May 2013

Total posts 178

Keep hanging up and calling back until you get an Aussie accent which likely means Hobart premium call center-always a pleasure to deal with; they handle any issue usually at lightening speed and with great understanding. South African and Fijian call centers are frustrating to no end when you need something, even only slightly difficult, done. A total waste of time and money.

Last editedby Joe at Feb 07, 2024, 10:42 AM.

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