Hi, I have been a platinum for 8 months or so and till a week ago have found the premium team helpful and knowledgeable.On a couple of issues in the last week I have found the staff lacking in knowledge and found there service skills underwhelming. I am wondering if anyone else has noticed this ...

Hi all - agree with all of the above comments. Some of you may rec all that I logged an issue a couple of months ago with came to nothing. I had pro forma responses and staff following scripts. Promised call backs never materialised. I at one point asked to speak to a manager and was transfer...

Hi, being a lowly Gold I had the need to contact the call centre.  Having attained Gold for a couple of years personal reasons had prevented me from flying for 10 months.  I have 2 months left in my year.  I asked if I could get some sort of incentive to requalify and was told to c...

Hi just to clarify...I cannot make calls, send sms messages but can receive. Mike.

Telstra service debacle! I can not make or send sms - on global roaming-does anyone have any good ideas on how to fix this as the telcos 24/7 staff not seem to despite 4 online chats. Thanks a desperate friend mike in the UK.