Qantas - Qantas Frequent Flyer
Member since 01 Mar 2014
Total posts 5
Hi, being a lowly Gold I had the need to contact the call centre. Having attained Gold for a couple of years personal reasons had prevented me from flying for 10 months. I have 2 months left in my year. I asked if I could get some sort of incentive to requalify and was told to call back next month. Not pleased. The day before after waiting and waiting for 30 minutes when I got thru and explained my issue the person I was speaking to hung up on me....not impressed. The QF contact centre is miles behind the inflight plane product, anyone else have any thoughts?
Member since 09 May 2013
Total posts 311
Member since 03 Nov 2014
Total posts 124
Member since 10 Jul 2017
Total posts 1
Member since 16 Jan 2015
Total posts 23
Member since 11 Mar 2017
Total posts 2
Member since 22 Jul 2017
Total posts 4
As someone who regularly has to make contact with Qantas via their call centre, I've never had the luck of waiting less than 5 minutes but generally wait anywhere from 20 minutes to 1 hour with the later being more common than not. It is completely unacceptable for any modern customer service operation to have such long wait times, the call back option is better than waiting but it's still not convenient for anyone who is time limited. I would hope that they hire more Australians to do the job as their current staff are generally excellent once you get through to them, although I hold little hope of that happening due to the costs involved.
I note that they generally respond very rapidly via Twitter or Facebook maybe that's the way to go instead of waiting.
Member since 21 Mar 2017
Member since 29 Jul 2014
Total posts 133
Member since 18 Feb 2017
Total posts 56
Hi Guest, join in the discussion on
Poor contact centre experience with QF
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