Emerald benefits - QF Platinum booking on CX I made a booking flying CX the other day on their website.

2 replies

spinoza

Member since 01 Feb 2012

Total posts 218

Emerald benefits - QF Platinum booking on CX

I made a booking flying CX the other day on their website. I called in later to their Australian phone number asking to change to another flight. Since my desired flight was full, the lady said she could put me on waitlist. I asked whether my oneworld emerald status would help me get priority waitlisting. She said no.

Out of interest, I just went to the oneworld website, and found that it said:

When your top tier status is equivalent to oneworld Emerald, you are entitled to the following oneworld benefits, no matter which oneworld airline or cabin class you are flying:

- Priority standby and waitlisting

Has anyone had a similar experience? Any suggestions who I should call instead? I tried calling the Macro Polo line but couldn't get through without a macro polo number. I doubt Qantas would be able to help me..?

Much appreciated.

Merc25

Qantas - Qantas Frequent Flyer

Member since 29 Jun 2013

Total posts 317

I think the girl that took your call was new and inexperienced ,so call back and explain cause as a one world emerald you are entitled to priorty standby .good luck!!

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Call Hong Kong. They seem to know their stuff there. With the Telstra land line plan I have it's actually cheaper to call overseas numbers!

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