when should we expect the Etihad Gold status matches to come through for Australians?

8 replies

kpkazzie

Qantas - Qantas Frequent Flyer

Member since 01 Apr 2013

Total posts 62

when should we expect the Etihad Gold status matches to come through for Australians?

SeatNextToYours

Member since 12 Mar 2014

Total posts 115

When did you apply?

When they had their brief status-match offer running in February, it took about a month.

SaltyJ

Virgin Australia - Velocity Rewards

Member since 06 Dec 2012

Total posts 155

At the end of february I checked my Etihad Guest account and had recieved the match and a note in my account told me a Gold Pack had been sent out. I didn't receive anything, so after checking my details for address etc, I wrote to Etihad (16th April) explaining I didn't recieve my card and advised them of my details. Etihad replied saying another pack had been sent out and to wait around 6 weeks. On 27th May I wrote to them again advising that the second card had not arrived, again advising them of my postal details. I received further communication from Etihad advising that a third card had been sent out on 8th June. Still no card has arrived.

 

It doesn't make a great deal of difference as my account shows the Gold Status match level, but I find it hard to believe that 3 times a card has been sent out and 3 times it has been lost, especially after personally sending the correct details on a number of ocassions and getting confirmation that those details have been received. Makes me think that a card has never been sent.

Ryan K

Qantas - Qantas Frequent Flyer

Member since 30 May 2013

Total posts 109

I also applied for the Gold status match a few months ago, two days before they changed the terms and conditions that made it for UAE residents only. I provided all of my Virgin Gold documents that were required. I received an automated email saying they'd received my submission. One month later, I'd still recevied nothing still so I followed this up with another email to which I received another automated reply. Here we are six months later and still nothing from Etihad and certainly not a Gold member. Needless to say it has left a sour taste in my mouth, pretty poor service if you ask me. Their communication on the matter has been non-existant.

Rhinojames

Qantas - Qantas Frequent Flyer Platinum

Member since 09 Jun 2011

Total posts 63

My experience is the same (except from QF Plat), the lack of communication from them certainly has given me a perception of how important my business is to them.

ExLibris76

Member since 09 Jul 2012

Total posts 19

My experience exactly with the same promotion. Of course, I'm always mindful that the offer of a complimentary Gold membership is a privilege and not a right. But, their non-communicative stance was annoying when you consider that they actually promised to inform all applicants of the outcome.

Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

Member since 07 Feb 2013

Total posts 431

"pretty poor service if you ask me"

For a free product you have not paid anything for? How dare they?!!!

Ryan K

Qantas - Qantas Frequent Flyer

Member since 30 May 2013

Total posts 109

I'm aware it was a free offer, but they shouldn't offer a promotion if they're not going to deliver it. Zero lack of communication on Etihad's behalf is poor service in my eyes.

wozcor1

Virgin Australia - Velocity Rewards

Member since 28 Jul 2013

Total posts 91

I applied at the start of the year and it took 3 months to receive my gold card..

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