when should we expect the Etihad Gold status matches to come through for Australians?

when should we expect the Etihad Gold status matches to come through for Australians?

When did you apply?

When they had their brief status-match offer running in February, it took about a month.

At the end of february I checked my Etihad Guest account and had recieved the match and a note in my account told me a Gold Pack had been sent out. I didn't receive anything, so after checking my details for address etc, I wrote to Etihad (16th April) explaining I didn't recieve my card and advised them of my details. Etihad replied saying another pack had been sent out and to wait around 6 weeks. On 27th May I wrote to them again advising that the second card had not arrived, again advising them of my postal details. I received further communication from Etihad advising that a third card had been sent out on 8th June. Still no card has arrived.

It doesn't make a great deal of difference as my account shows the Gold Status match level, but I find it hard to believe that 3 times a card has been sent out and 3 times it has been lost, especially after personally sending the correct details on a number of ocassions and getting confirmation that those details have been received. Makes me think that a card has never been sent.

I also applied for the Gold status match a few months ago, two days before they changed the terms and conditions that made it for UAE residents only. I provided all of my Virgin Gold documents that were required. I received an automated email saying they'd received my submission. One month later, I'd still recevied nothing still so I followed this up with another email to which I received another automated reply. Here we are six months later and still nothing from Etihad and certainly not a Gold member. Needless to say it has left a sour taste in my mouth, pretty poor service if you ask me. Their communication on the matter has been non-existant.

My experience is the same (except from QF Plat), the lack of communication from them certainly has given me a perception of how important my business is to them.

My experience exactly with the same promotion. Of course, I'm always mindful that the offer of a complimentary Gold membership is a privilege and not a right. But, their non-communicative stance was annoying when you consider that they actually promised to inform all applicants of the outcome.

"pretty poor service if you ask me"

For a free product you have not paid anything for? How dare they?!!!

I'm aware it was a free offer, but they shouldn't offer a promotion if they're not going to deliver it. Zero lack of communication on Etihad's behalf is poor service in my eyes.

I applied at the start of the year and it took 3 months to receive my gold card..