VA business class trans-Tasman. On the selection page it shows as Business, according to the pop-up info fully refundable. On the booking page the fare rules say it is Business Saver, non-refundable. Anyone know what's going on?
I'm no consumer law expert but I suspect if you bought a fare and the purchase was influenced by the "refundable pop-up" then you could argue later that your fare should be fully refundable. I would screen shot the page so you could confirm to an independant source (ie. the ACCC) that you acted in accordance with the available info.
No VA lounge of their own, international wise over to NZ, so, what does this mean?
The AusBT article did not mention, so I would guess that VA will pay NZ for the J/C/D guests on these services to use the Koru Club, eh?
In my POV, VA still has a long way to go, great start, I will definitely use the service, earning more VR FF points as a VR PS, than flying as a VR PS on NZ flights.
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VA business class trans-Tasman.
wilsoni Banned
wilsoni Banned
Qantas - Qantas Frequent Flyer
Member since 28 Sep 2011
Total posts 302
VA business class trans-Tasman. On the selection page it shows as Business, according to the pop-up info fully refundable. On the booking page the fare rules say it is Business Saver, non-refundable. Anyone know what's going on?
neilwood Banned
neilwood Banned
Member since 07 Apr 2012
Total posts 13
Speak to a gtravel agent!
wilsoni Banned
wilsoni Banned
Qantas - Qantas Frequent Flyer
Member since 28 Sep 2011
Total posts 302
Very informative. If you don't have something of value to contribute we don't need your comment.
Ryan K
Ryan K
Qantas - Qantas Frequent Flyer
Member since 30 May 2013
Total posts 156
I agree. Why are so many people on these forums so quick to post comments that come across as snappy and/or rude?
djcz
djcz
Qantas - Qantas Frequent Flyer
Member since 28 Feb 2014
Total posts 130
He's saying the correct answer, if you don't think it's correct, go and ask somewhere else, where poeple can agree with you.
Hugo
Hugo
Member since 12 Jun 2013
Total posts 216
djcz: It's not "the correct answer", it's a suggestion for a tedious and potentially expensive way to get (possibly) the right answer.
It's 2014. We don't need travel agents any more, we have the internet.
bmc
bmc
Virgin Australia - Velocity Rewards
Member since 22 Aug 2013
Total posts 119
I'm no consumer law expert but I suspect if you bought a fare and the purchase was influenced by the "refundable pop-up" then you could argue later that your fare should be fully refundable. I would screen shot the page so you could confirm to an independant source (ie. the ACCC) that you acted in accordance with the available info.
Andrew Barkery
Andrew Barkery
Qantas - Qantas Frequent Flyer
Member since 21 Mar 2011
Total posts 433
No VA lounge of their own, international wise over to NZ, so, what does this mean?
The AusBT article did not mention, so I would guess that VA will pay NZ for the J/C/D guests on these services to use the Koru Club, eh?
In my POV, VA still has a long way to go, great start, I will definitely use the service, earning more VR FF points as a VR PS, than flying as a VR PS on NZ flights.