SPG - Account Cancellation - What the?

6 replies

spinoza

Member since 01 Feb 2012

Total posts 218

SPG - Account Cancellation - What the?

spinoza

Member since 01 Feb 2012

Total posts 218

I was told that my account had been cancelled due to not making any transactions for 1 year. Despite my having a large amount of points. Anyway after calling them they said they could reinstate my account but I need to make sure I make one transaction p.a. otherwise next time I won't be able to restore the account.

Isn't that ridiculous? Especially without any warning?? Is that normal for other membership programs? I haven't made any transactions in a few of my other hotel memberships for ages and they're still active. How can they cancel without even an email?

ausJCP

Qantas - Qantas Frequent Flyer

Member since 28 Aug 2014

Total posts 126

If you're asking for an opinion on whether it's ridiculous, I'll have to play devil's advocate and say it actually sounds fairly normal... Qantas will automatically cancel your account if you don't have any activity in an 18 month period.

I'm not saying it's necessarily "right," but at the end of the day it's a loyalty program, not a bank account. The entire premise is that you need to be a regular customer if you expect them to reward you, right?

Cue downvotes.

Serg

QFF

Member since 12 Apr 2013

Total posts 870

They said it everywhere. Is it fair or not is other story, but it is their rules. Though I agree that automatically generated courtesy email will not hurt.

brinkers

Qantas - Qantas Frequent Flyer

Member since 16 Jun 2011

Total posts 226

Sounds about right for SPG - twelve months of inactivity and your account goes into an expired status.

A number of programs have introduced expiration policies over the last few years, it's not just SPG.

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 436

I'm with Jay on this one...Loyalty programs are designed to recognise loyalty and in many cases these days - ongoing loyalty. 

I've given up points with American, Singapore Airlines, and Emirates because my travel habits have changed - its a fact of business travel. 

This is also why I focus my travel on those providers who best fit my current travel needs. 

spudseamus

Member since 25 Feb 2012

Total posts 32

Haven't taken a flight with EY in 4 yrs and I still have my account 

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