Qantas Call Back “service”

15 replies

Serg

QFF

Member since 12 Apr 2013

Total posts 870

Qantas Call Back “service”

Serg

QFF

Member since 12 Apr 2013

Total posts 870

I post thread few days ago about long waiting for Qantas on the phone. I was waiting more than an hour and gave up. Many suggested to use Call Back. I did it today and no calls for 2 hours. Any more suggestions?

sgb

Emirates Airlines - Skywards

Member since 30 Nov 2015

Total posts 419

change loyalty to a better airline.

Serg

QFF

Member since 12 Apr 2013

Total posts 870

And what airline you suggest?

TheRealBabushka

Member since 21 Apr 2012

Total posts 2,059

Not Emirates?

sgb...I'm messin' with ya!

Serg

QFF

Member since 12 Apr 2013

Total posts 870

TRB, I do not like Gulf carriers, sorry :-(

undertheradar Banned

Member since 28 Oct 2011

Total posts 234

the info which i can easily find on QANTAS.COM clearly states how the 'call back service' operates..it actually IS a service...some just choose to isolate the word, disregarding the full context/meaning. 

Serg

QFF

Member since 12 Apr 2013

Total posts 870

Could you explain, please? It sounds to me like I am not obligated to use this “service”, but how else can I contact them? I was sitting on the phone for more than an hour and gave up.

highflyer

Qantas - Qantas Frequent Flyer

Member since 10 Apr 2012

Total posts 178

I've never had to wait or had any issues with the QF Call centre, possibly because of Platinum status...  

i have also found their Twitter and Facebook service to be quite responsive too.  If you have those apps, maybe try sending them a message and their online team are quite helpful.

Serg

QFF

Member since 12 Apr 2013

Total posts 870

In my experience it is nightmare – even for sales (yes, sometimes you cannot book over internet) I need wait 10 min or so and I do not remember waiting less than 30 min for everything else. I am fine if they allocate EXTRA stuff for platinum members, but I am not happy at all when they allocate ALL stuff to serve just premium members while everyone else must wait for hours – actually, not virtually.

sgb

Emirates Airlines - Skywards

Member since 30 Nov 2015

Total posts 419

I would stop dealing with that airline, you said it was a 'nightmare', we have all heard your issues over the past weeks, if they can't get their act together and answer a phone, I hope they don't have as much difficulty in lifting off the ground. If you won't use Gulf carriers, there are still choices.

Serg

QFF

Member since 12 Apr 2013

Total posts 870

Oh, thank you very much for indeed very useful advice!

hutch

Member since 07 Oct 2012

Total posts 761

I had to ring Qantas several times a month earlier in the year. Longest I waited was around 30minutes and the rest of the time would have been around the 10minute mark. Whenever I've used the call back service I seemed to get called back within 30minutes.

markpk

Qantas - Qantas Frequent Flyer

Member since 29 Nov 2013

Total posts 436

I've never had an issue other than maybe 20mins wait after being notified that a flight had been cancelled - but I'm also Platinum like an earlier poster. 

I was on the phone to them yesterday and they had collected my FF number and I was talking to an agent before I could plug my headset into my phone...Had an issue booking a multi-city domestic/intl fare and they sorted it, waived the phone booking fee and had it sorted in maybe 15mins

I know you're having issues Serg, but are you putting your QFF number in when prompted? Are you calling from a landline or mobile or using a service like Skype where their system may not detect your number? 

Serg

QFF

Member since 12 Apr 2013

Total posts 870

I try not to contact them (as any other airlines for this merit) and try to sort everything via Internet. But sometimes it is inevitable - in this instance I was wandering what I have to do and how much refund I can get for partially flown international flight. I was acting in behalf of my father and yes, I punch all numbers and passwords, but he is no-one in their FF hierarchy. This particular instance was especially troubling – in the past I usually was able to sort it out for 30 min or so, still not great but as least manageable. This time I tried it 3 times – first time on phone almost an hour and have to give up because I have to do something. Next time I call later, like 10pm in hope that centre will not be that busy. After 1 hour and 15 min I went to bed. Today I tried cal back. They did call me back after 2 hours and 10 min and when I said what I want they put me on hold “to make an enquiry” and I was on hold almost half an hour. Finally all sorted, but indeed such attitude very difficult to call “service”.

Rant is over and problem is solved.

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