Member since 22 Dec 2012
Total posts 12
I've called Etihad twice but they've told me there's no other seats currently available. They have informed me that there are side by side seats unoccupied but they are 'blocked' and I have to try my luck at check in.
Anyone have any tips on how to reserve these seats? I'm VA Gold status and the seats are reward seats if that matters?
Qantas - Qantas Frequent Flyer
Member since 23 Oct 2013
Total posts 767
I'd suggest trying again on twitter. Etihad can be really helpful but only when you tweet about it first.
Member since 08 Feb 2016
Total posts 5
We had the same problem a couple years ago, but just asked someone when we got on the plane would they mind swapping. No hassle at all for a lot of people. Worth a shot.
Etihad - Etihad Guest
Member since 06 Apr 2012
Total posts 85
Also worth getting to the airport early and asking at check-in. Have had two trips recently where the seating map online could not provide adjacent seats, but the check-in agent at the airport was able to 'work some magic' to find those seats for us whilst at the check-in counter.
Member since 12 Feb 2015
Total posts 61
Before escalating it to Twitter, you could try the VA call centre. you are their gold customer and it's a reward booking through them. They may be able to do something, if not immediately then by listing you for a change if/when there are any cancellations. Business class bookings are frequently changed or cancelled and there's a good chance availability will change. Given they are reward bookings, I assume you're not going this week.
Virgin Australia - Velocity Rewards
Member since 26 Aug 2013
Total posts 48
The seats that are blocked are done so for parents with infants, basically if there are no infants in Business then the seats will be yours! You might want to check if you can be put on a waitlist for those seats. I would suggest FB or Twitter.
Member since 28 Apr 2013
Total posts 2
We were in exactly the same position as you, having booked reward flights via VA. we had no joy with Twitter, FB or phone, so asked a couple on the plane to swap, it turned out they were exactly the same situation as us, so win all around.
I've spoken to VA but they were unhelpful, apparently they have no access to Etihad seat selection.
So basically I have to get to the airport early as possible and ask for the seats.
Fingers crossed :(
Originally Posted by mo :
Look at the silverlining, more time in the lounge :)
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Etihad unblock seats for couple?
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