Member since 02 Dec 2016
Total posts 104
Ok, I need
IME, the VA
and Velocity websites were a bit clunky, slow and visually un-appealing, but
VA knew this themselves so are rolling out (slowly) upgrades to the Velocity
site. So far, it’s been painful…. And just
gotten more so with a recent change (again).
From what I can see, they’re cryptically pushing everything under the
picture of the card. Don’t bother
clicking the menu or you’ll be taken to a list of items aimed at someone who
has never had a FF program before.
that VA have drunk the Agile dev-ops cool-aid, which in many instances is a
great approach, but to force this on your customers, especially those who are
your more high value (presumably), is a really bad approach. And why it’s taking so long to roll out is
It feels like they’re doing this all in-house, with a couple of junior
developers and designers, and probably with piecemeal applications. It’s obvious they’re not actually getting any
frequent users to contribute and test the design.
Is it just
Member since 23 Jun 2011
Total posts 50
...I just wish they'd just remember my login details (don't care if it doesn't remember my security password) LOL (yes, i ask my browser to save it).. but requires membership and security every time.
Member since 18 Jan 2017
Total posts 27
... Maybe you have the World's worst poll? Your answers are opposite ends of each extreme with no neutral.
For me it does what it says on the can. You log in see your balances, see your bookings etc.
Yes, the upgrade seems to be taking its time. But there is probably a good reason from them.
It's easy to criticize.
Virgin Australia - Velocity Rewards
Member since 30 May 2016
Total posts 18
i wish there was a way to shrink everything so there was more information on the screen at any one time. It feels like they've turned the magnify setting right up in the accessibility settings.
Member since 14 Mar 2017
Total posts 150
It's been fairly painful... The old site was fine.
Member since 12 Nov 2017
Total posts 42
I agree the new site is awful; why so much dead space and a hunt to find your own details. Plus trying to navigate through it is a real PIA. Sure it is contemporary and cleaner, but how I miss the old site!
Oh, the UX is dreadful.
I'm pretty sure there have been worse polls, and was pretty confident this poll would be seen as tongue-in-cheek and a bit of fun. But good feedback.... clearly I was wrong :)
Member since 10 Jul 2018
Total posts 105
Just today, they've updated the 'My Account' interface a bit more. Looks like a decent improvement.
This is an improvement. I noticed, when you click on an item in the dashboard, it takes you back to the original site though.
Member since 15 Nov 2017
Total posts 143
Using Chrome is always remembers my username and password on all screens, even the side login screen.
Member since 07 Dec 2015
Total posts 56
I'll give them 10 points for effort though - at least they are trying to improve the digital experience and they will probably get there, albeit slowly. Along with the domestic food offering, the website experience has always been my two bugbear items with Virgin.
Hi Guest, join in the discussion on
Velocity Website - Is this the worlds worst upgrade experience
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox