Member since 10 May 2018
Total posts 10
Member since 28 Feb 2014
Total posts 55
I have had lots of issues and delays getting SC and Points. It seems to take forever with VA intl flights, but when it comes to DL and SQ flights, I get them within a few days. The worse is EY, where I never seem to get the right points or SC. It can be frustrating, and the Velocity team have been very helpful. Let them know that you have earned enough SC already to maintain status. Good luck!
Virgin Australia - Velocity Rewards
Member since 10 Nov 2011
Total posts 94
I have discovered that you realy have to keep on top of them, had a few issues with SC's that were incorrectly allocated from the SQ rate changes earlier last year. Took forever to resolve, even when I had all of the documentation about what flights we had taken and when.
Member since 15 Nov 2017
Total posts 143
Had a Capital Airlines flight which wasn't credited to Velocity after presenting card on check-in. The team credited this and even another flight which got switched to China Eastern metal due to rain delays with the original flight. Since it included a long haul business sector I hit platinum once it was credited. They also reapplied the status credits earned while waiting against the next renewal period as I would have achieved platinum earlier if there wasn't a delay (hope that makes sense). Happy with how it was resolved, but it is annoying having to check.
Member since 21 Feb 2017
Total posts 25
It's happening on domestic flights as well, I'm waiting on VA credits from November. What absolutely stumps me is why cant Virgin have a system like Qantas whereby the credits and points are there by the time you've touched down?
Member since 13 Mar 2018
Total posts 8
Points and SCs from SQ flights usually arrive on the next day, but within 2 weeks for VA flights. I even had a VA flight in December with only SC and zero point.
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