British Airways - Executive Club
Member since 23 Mar 2018
Total posts 48
I’d be interested to know the thoughts of any qantas FFs who have ever had difficulty getting points refunded after cancelling a reward booking.
Member since 14 Jun 2018
Total posts 55
Yes. I would say it was a sequential process that needed MH to also action at their end.
Qantas - Qantas Frequent Flyer
Member since 21 Jan 2014
Total posts 290
I recently had to cancel a points booking because I couldn’t get to the airport with the floods in Townsville, I was happy to cop whatever fee was applicable but instead of cancelling the booking the very helpful lady on the phone put a credit against my account for the points booking to be used at a later date, just wonderful service and the reason I keep flying QF.
Member since 05 Aug 2017
Total posts 54
Next Time read the T&Cs and cancellation policy before booking
Member since 29 Feb 2016
Total posts 20
On my very small sample size of personal experience, that is unusual. When I have cancelled reward bookings, the points (and cash fees) have been returned pretty much immediately - even for bookings on non-QF flights. Within a few days at most, as best as I can recall.
Member since 11 Apr 2012
Total posts 86
Nowhere in the T&Cs or award fare conditions is waiting two months for a refund mentioned.
I would have no issue with copping the 6000 point penalty if they had refunded the points within a decent amount of time. To me, 2 months is not a decent amount of time.
Member since 24 Dec 2013
Total posts 159
I've had a phone agent offer to waive an award cancellation fee on a 3rd follow up call. She recognised that I had been inconvenienced.
Member since 09 Jan 2017
Total posts 5
When you cancel a classic flight reward ticket (with other airlines than Qantas), apart from 5,000-6,000 points penalty, will the fee you paid (taxes + charges) be refunded?
Hi Guest, join in the discussion on
Cancelled Qantas points booking
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.