British Airways - Executive Club
Member since 23 Mar 2018
Total posts 32
I’d be interested to know the thoughts of any qantas FFs who have ever had difficulty getting points refunded after cancelling a reward booking.
Member since 14 Jun 2018
Total posts 45
Yes. I would say it was a sequential process that needed MH to also action at their end.
Qantas - Qantas Frequent Flyer
Member since 21 Jan 2014
Total posts 245
I recently had to cancel a points booking because I couldn’t get to the airport with the floods in Townsville, I was happy to cop whatever fee was applicable but instead of cancelling the booking the very helpful lady on the phone put a credit against my account for the points booking to be used at a later date, just wonderful service and the reason I keep flying QF.
Member since 05 Aug 2017
Total posts 48
Next Time read the T&Cs and cancellation policy before booking
Member since 29 Feb 2016
Total posts 20
On my very small sample size of personal experience, that is unusual. When I have cancelled reward bookings, the points (and cash fees) have been returned pretty much immediately - even for bookings on non-QF flights. Within a few days at most, as best as I can recall.
Member since 11 Apr 2012
Total posts 85
Nowhere in the T&Cs or award fare conditions is waiting two months for a refund mentioned.
I would have no issue with copping the 6000 point penalty if they had refunded the points within a decent amount of time. To me, 2 months is not a decent amount of time.
Member since 24 Dec 2013
Total posts 103
I've had a phone agent offer to waive an award cancellation fee on a 3rd follow up call. She recognised that I had been inconvenienced.
Member since 09 Jan 2017
Total posts 4
When you cancel a classic flight reward ticket (with other airlines than Qantas), apart from 5,000-6,000 points penalty, will the fee you paid (taxes + charges) be refunded?
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Cancelled Qantas points booking
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