Member since 24 Apr 2018
Total posts 14
Are we patting Qantas on the back for not crashing the jet now? Are our standards expected to be so low that we aren't allow to offer feedback on anything as long as we didn't die?
Qantas - Qantas Frequent Flyer
Member since 09 Nov 2018
Total posts 29
I had a flight canceled ex SIN on Qantas and they handled the situation perfectly. Picked up our bags, back through Imigration, into a taxi with a voucher and a night in the Sheraton. Breakfast buffet, $30 snack and a $50 dinner voucher each.
Member since 24 Jun 2015
Total posts 4
Hmm, interesting that Qantas even handed out accomodation vouchers. I was on a Virgin Mel-Syd 5.30pm last thursday and after holding around SYD for about 50 mins, we had to return to MEL as the pilot said SYD was closed to all traffic because of the storms. So a total of 3 hours in the air to only return to where we took off from. After landing at MEL, groundstaff said that as it was weather related we had to pay and organise for our own accomodation ( is this normally the case for weather related events?). Virgin provided no assistance in finding accomodation which was probably a blessing in disguise as I was able to find one within a few minutes on my app.
Member since 28 Oct 2011
Total posts 220
Yes, the airline is not obliged to provide rooms if the delay/diversion is caused by weather. Having said that, QF does provide rooms in this instance (if available); VA generally does not.
Member since 16 Mar 2016
Total posts 1
I WAS ON THIS FLIGHT AND AGREE QANTAS COULD HAVE DONE A LOT MORE TO LOOK AFTER THEIR PASSENGERS.
AGREE NOT THEIR FAULT WITH THE WEATHER AND NO ROOMS AVAILABLE (YES I TRIED NUMEROUS HOTELS)
TRYING TO REST AIRSIDE WHILST THE LIGHTS WERE ON AND CONSTRUCTION WORK WAS DONE -JACKHAMMERS ETC WHICH DID DROWN OUT THE REGULAR PA ANNOUNCEMENTS WAS IMMPOSSIBLE. THE ONLY POSITIVE WAS THE THOUGHT OF A SHOWER IN THE LOUNGE IN THE MORNING. EVENTUALLY GOT IN THE LOUNGE AROUND 5.15AM AND TOLD THE SHOWERS ONLY HAD COLD WATER! NOT HAPPY AT ALL
Member since 24 Apr 2012
Total posts 1,114
All users are reminded of AusBT's published comment policy, which asks that members refrain from making comments about, or remarks or attacks against, other members: discuss the topic, not the person participating in the discussion.Several comments in this thread have been edited in line with that policy, and as another reminder, if you see a comment that doesn't sit right, just click the 'flag' icon, complete a quick note about what's wrong with it (which is anonymous to other users), and somebody from our admin/moderator team will review it and take action if need be.
Member since 12 Dec 2012
Total posts 290
Member since 17 Sep 2015
Total posts 73
Mark Sydney, did you receive a hotel room? Which hotel? Did you get there by bus, Uber or taxi?
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ADL - SYD Flight Diverted to MEL on 14 March due to storms in Sydney
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