Qantas - Qantas Frequent Flyer
Member since 10 Dec 2015
Total posts 3
Virgin Australia - Velocity Rewards
Member since 13 Jan 2015
Total posts 80
QF just performing at their usual level of customer service (i.e. non-existent)
Member since 22 Oct 2014
Total posts 13
Had 2 reward bookings for june and july F to J invol downgrade due change of aircraft type with EK and BA. Took aprox 8 hours on the sms function for each booking to get the points refunded. Didnt even try getting taxes back as none of the agents could tell me if indeed there was a refund due. Total disconect with the customer after u burn the points.
Member since 24 Sep 2019
Total posts 15
Well you are doing really well to get your points refunded so quickly. I am still waiting to receive 172000 points from flights cancelled on the 17th of January. It really is hit and miss. And to add insult to injury last week I tried to book 3xpassengers to Zurich in J class next December only to receive an error message at the end of the process. I tried again the next day - 9 digit error code again. Then I checked my credit card and found that it had been charged $2080 - twice! Took quite a while to sort that mess out but thankfully the service centre operator was able to book the flights and issue an e-ticket. The pending charges finally disappeared from my Amex last night.
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Qantas not properly refunding taxes paid when flight booked with points is cancelled
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