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  • It is fairly obvious after talking to call centre staff that they receive very little training anymore. With call centres in Hobart, South Africa and rewards in the Philippines the company has lost control of the level of service they are able to provide. Best chance you have of getting anyone ...

  • Sorry no passenger rights AKL-BNE as well.

  • All transit passengers to AKL must deplane. Clear transit security and reboard after crew change, cleaning and catering. No joining passengers between BNE - AKL. QR have no trans tasman passenger rights.

  • Planning USA, France, Egypt & Jordan in Apr-May 2021. Not sure if we will get there. Booking reward seats using QF points but it is the great unknown if northern summer 21 schedules will be anything like whats currently loaded on QF rewards

  • Average wait time for refund

    May 08, 2020, 12:55 PM

    Waiting for tax and surchages refunds for 5 cancelled bookings from 4 Apr

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