Qantas - Qantas Frequent Flyer
Member since 14 Dec 2016
Total posts 32
Was just enquiring as to what most people's average wait time has been when requesting a refund? It was prior to Covid-19 about 14 days. Poor finance guys must be getting smashed
Member since 04 Feb 2016
Total posts 8
Turkish Airlines advised me that my refund won't be processes until after Jul 1.
Member since 16 Aug 2019
I made four refund requests. One took four weeks for money to be returned, one took five weeks and two are still outstanding more than five weeks later.
Member since 09 May 2013
Total posts 344
American Airlines (QF Codeshare) refund came through in 1 week.
Member since 02 May 2020
Total posts 2
Originally told by Qantas 10 business days. On follow-up they said they had my credit card details wrong (expiry date) and that my refund was being escalated as a priority.
6 weeks later from my original date of cancellation I'm now being told 8-10 weeks from April 3,
Member since 21 Jan 2014
Total posts 246
Originally Posted by TM9
Member since 29 Nov 2013
Total posts 436
I had a flight booked to Hannover Messe and cancelled my flight around the 18th of March - just after Qantas announced all international flights would be suspended from (I think 3rd or 4th of April).
I took the option of a cash refund but then a week later was advised by Qantas (24 March) that I was getting a travel credit... This caused a lot of stress given it was a $6k plus trip for work.
So lots of phone calls - a couple of chat sessions with AMEX via their app (absolutely AWESOME customer service experience) I finally received an email from Qantas last night that my refund had been processed
So... roughly 6 weeks..!
Assuming the refund is processed tonight:
6 weeks is long - I didn't need the stress of this.
I'm obviously now wondering what impact these delays and travel credits will have on forward bookings for airlines? I'd be very interested in an article from ET down the track on this topic...
Member since 05 Sep 2017
Total posts 18
Finnair have advised 12 weeks.
Member since 07 Aug 2013
Total posts 86
These business need to make sure they have as much cash as possible sitting in their account for Interest purposes and cash flow etc. Unfortunately it will take time more then usual now but possibly escalating via credit card/bank may help?
On a more positive note to my previous Finnair post. Qantas cancelled a reward flight on 24 April, received a full points refund on 27 April and taxes are back on the credit card today 05 May.
Member since 10 Apr 2012
Total posts 178
I cancelled my Cathay Flights on the 12th March (Business Class) , and was advised that the full refund would take 6-8 weeks.
I queried at week 6 and was advised it would take 8 weeks. So i am waiting till next week to see if my refund comes through.
Member since 26 Jul 2015
Total posts 26
I was waiting until I actually received the refund before posting. So, for QF it took 41 days for my full refund. As I received a full refund without any penalty I'm grateful and not going to complain about the time it took. Called QF late-March for a refund and was told it would take 15 days. But then still received the "refund request action required" email from QF early-April; responded to that and now finally money returned to my credit card.
Member since 21 Mar 2017
Total posts 33
I'm 40 days so far waiting for a refund from Jetstar on a Narita trip. Le sigh
Virgin Australia - Velocity Rewards
Member since 30 Oct 2015
Total posts 79
12-16 weeks minimum for me right now...... lost my business moving forward.
Member since 22 Oct 2014
Total posts 10
Waiting for tax and surchages refunds for 5 cancelled bookings from 4 Apr
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Average wait time for refund
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