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  • Phone contact a disgrace

    Dec 03, 2021, 11:27 PM

    Don't use twitter, but fb messaged QF twice - no reply. Online chat ftn gone. On hold for 6.5 hrs before line cut-out; time not fully wasted though as I read the paper, cleaned the house, web surfed, exercised.......Finally sorted out the issue at SYD on date of departure; QF had changed the rtn ...

  • Average wait time for refund

    May 06, 2020, 06:21 PM

    I was waiting until I actually received the refund before posting. So, for QF it took 41 days for my full refund. As I received a full refund without any penalty I'm grateful and not going to complain about the time it took. Called QF late-March for a refund and was told it would take 15 days. B...

  • I made a claim last year when someone damaged my rental car in a parking area in Northern Ireland and I had to pay an estmated repair amount (that was surprisingly close to the final damage cost) on return of the car. Chubb was the Amex provider; understanadbly there's a process to follow, but I ...

  • Qantas and One World becoming a joke

    Jul 16, 2018, 11:09 PM

    mmm....just checked my QF account online and yep, found out my "lifetime" QC membership now has an expiry date! I don't recall receiving any communication from QF about this.......actually, I wouldn't mind getting some QF correspondence about this, as I'd like to see how their PR dept can spin th...

  • This might clarify why only some SQ BNE/SIN flights have PE https://www.ausbt.com.au/singapore-airlines-brings-a350s-premium-economy-to-brisbane. I think maybe 2 of the 4 SIN/LHR flights have PE?

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