FF Account Potentially Hacked

3 replies

Paul F

Thai Airways International - Royal Orchid Plus

Member since 12 Mar 2019

Total posts 1

I have had my original FF account suspended due to a suspected hack attempt, I have had a new account created but after 3 weeks and hrs spent on the phone to the call center in Manila, I cannot seem to get my existing points and status transferred to my new account,

how can I escalate my complaint and speak to someone in Australia as the call center claims they have no phone number for the IT department that handles the transfers,

any help appreciated

Snail

Member since 16 Jan 2018

Total posts 19

Very weird scenario.

Normally one would call and enquire about the suspended account first rather than create a new account and ask for the transfer of the points.

Are you sure the original account was hacked? Or there was something shady going on?

efindlay

Qantas - Qantas Frequent Flyer

Member since 12 Dec 2013

Total posts 14

My Business rewards account was hacked into and someone transferred 60,000 points to themselves! Qantas actually notified me and I wrote a stat dec and they cleared everything up. I just rang the 13 74 78 number but if its your normal FF balance then I would just call them. Nothing to do with IT department - I would call the FF number in Aus.

mannej

QF

Member since 21 May 2014

Total posts 169

Whilst I am not suggesting that this may apply to the OP, but the only time I have seen QF suspend accounts is if they are investigating suspect behaviour (mainly point transfers to non-eligible members, or suspect behaviour on the points mall). As alluded to by others, QFF are fairly well versed dealing with accounts being hacked, and generally require a stat dec before they action any remedy.

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