Has anyone received a refund from cancelled Covid 19 flights with Thai Airways?

2 replies

samspen

Member since 01 Jan 2020

Total posts 2

The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. I have waited more than a year.

Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. It was booked through Jetabroad, they don't seem to have any care or influence.

Any suggestions on further steps?

lach64

Qantas - Qantas Frequent Flyer

Member since 05 Oct 2018

Total posts 8

Hi,

After waiting 180+ days I received a refund of nearly $6000. However, it was a major fight to receive this with letters to the ACCC and fair trading. I think if you hammer them enough they will eventually give in. However I recall the staff on the phone being quite rude so it is hard.

It is probably easier to try to get a refund from either travel insurance or a chargeback on your credit card.

Good luck

siowen

Qantas - Qantas Frequent Flyer

Member since 31 Jul 2018

Total posts 17

I am also yet to receive a refund form flights from Perth to Milan in April last year (which were cancelled by Thai Airways in March of last year)... Following up with the Australian call centers for the few months preceding that last year, they stated there is just a long wait naturally due to high levels of cancellations. But now they have shut the Australian ticket/call centers? so who knows what the go is with the current bankruptcy court hearings etc.

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