New iPhone, Android app explains European flight compensation

By John Walton, August 13 2012
New iPhone, Android app explains European flight compensation

The EU government has a new iPhone, iPad and Android app to help travellers figure out what their airlines are obliged to do in the event of flight delays or cancellations.

European regulations mean that business travellers whose flights are disrupted are entitled to compensation -- but since it's up to airlines to tell you what you're due, it's often difficult to figure out how much the airline owes you.

The snappily named Directorate-General for Mobility and Transport thinks it has the answer: an equally snappily named Your Passenger Rights smartphone and tablet app that means you always have the info with you.

It's a lot easier to point to an official page of text when dealing with an airline to demand they take proper care of you if they're messed up your travel.

And fortunately, the apps run offline and don't require a web connection.

Don't expect an interactive app, though -- it's mainly text that describe what's due to particular types of traveller, rather than the chance to pick your circumstances.

But they're a useful addition to that "travel" folder of apps on our smartphones.

Download: iTunes for iPhones/iPads / Google Play for Android 

John Walton

Aviation journalist and travel columnist John took his first long-haul flight when he was eight weeks old and hasn't looked back since. Well, except when facing rearwards in business class.

John, could you please explain how these EU regulations may impact non EU citizens. Could you describe the circumstances ie 1) EU citizen on an EU carrier in a non-EU port, 2) Non-EU citizen, non-EU carrier in an EU port etc. etc. I reckon a matrix might help.

What is the limit of the EU's jurisdiction with regards to consumer protection for air travel?

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