Having just endured the terribly dated B777 business class on the AUH-SYD route of Etihad a week ago, after coming off a connection from the wonderful LHR-AUH A380, I have to agree with Agent. I've been waiting patiently for Etihad to bring back the A380 on the SYD service for years now. I've pre...

I'm still laughing at the airlines comment that the compensation payments "have done nothing to reduce delays and cancellations, or to deliver better outcomes for consumers". Wanna bet ? Given all the Qantas cancellations in particular, this means they actually have to think twice about the econo...

Re SMRV - see my original note above re this topic. I've had to take SAS to an Alternate Dispute Resolution (ADR) service on 2 occasions, and both times they ruled in my favour. They had to, it was UK/EU law and they were just being difficult to see if you'd just go away. It cost me nothing, and ...

Maybe I should relay some real world experience claiming on EU261. Expect a really hard time if trying to claim on an airline like Ryanair - they will try every trick in the book to avoid paying. It may have changed, but they used to make you pay to use a premium rate line in order to lodge a cla...