Inflight WiFi is fast becoming the new aerial battleground for global carriers, with Emirates and Etihad both rolling out free access to messaging apps in recent months. However, Singapore Airlines is going one better and serving up unlimited free WiFi for every traveller.
Rather than simply providing complimentary access for an hour or two, or limiting WiFi to chat apps like WhatsApp, from July 1 the Star Alliance member will allow KrisFlyer members in all classes – yes, including economy – to surf uncapped.
This will be available on almost the entire Singapore Airlines global fleet too, save for seven Boeing 737-800 jets, which are not equipped with WiFi.
To access the free WiFi service passengers just need to enter their KrisFlyer membership details either at the point of booking or during check-in. Non-members can also sign up online (it's free, after all) or even on board their flight via the SIA digital content portal.
Singapore Airlines’ WiFi speeds typically average around 5Mbps download, which is certainly enough for emails, browsing and social media – especially when you don’t need to keep your eye on either the clock or the data cap.
If you choose not to become a KrisFlyer member, be prepared to pay for the privilege of scrolling among the clouds: one hour online costs US$3.99 (AUD$6), a three-hour blocks sells for US$8.99 (AUD$14), while US$15.99 (AUD$25) lets you stay connected for the duration of the flight.
Yeoh Phee Teik, Senior Vice President Customer Experience, Singapore Airlines, describes high-speed WiFi as “one of the most important requirements for our customers.”
“Giving them access to free unlimited wifi is yet another milestone in SIA’s continuous effort to offer an exceptional end-to-end travel experience.”
Singapore Airlines has been tinkering with its Internet policies for a while now, first offering free WiFi to first class passengers and members of its elite PPS Club, followed by those seated in business class, with the latter enjoying this privilege since January.
In Australia, Qantas will soon take-off with free WiFi on select international routes including Singapore, Bali and Manila, though only while the aircraft is above the Australian mainland.