• I was under the impression some time ago that there were some big upgrades happening to the front of the Virgin terminal, with a new fast track entry to the lounge. Given that the departures is on an upper level, and the lounge below, they would presumably need to install escalators etc to connec...

  • Personally I am looking forward to this Phase 2 Virgin Aus. Better alignment between owners/managers, a rationalised fleet and clearer product/brand proposition should do wonders.

  • Definitely agree that Virgin Mk 2 should aim to be a bit more upbeat / funky as per Virgin America and Virgin Atlantic. The cabins have been fairly drab for a while now, and when they rebranded they became fairly formal in their customer service. Little things like not having in-seat USB chargers...

  • +1 (me also)

  • It was quite a good lounge with an impressive breakfast spread for the daily 10am service. We were lucky in Adelaide to have a dedicated SQ lounge, considering the flight frequency. Only drawback was the lack of natural light / tarmac view. Great service on the front desk. I hope the new shared l...

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  • Virgin Physical Cards and Packs

    Dec 07, 2020, 12:37 PM

    +1. You only receive a letter and a new card. If you need new luggage tags you can just ring up and the Velocity team will organise for you. I've done this many times, as they often break.

  • I had the same problem late last year/early this year but got it sorted eventually. At first I tried submitting the missing points claim via the Velocity portal but after a couple of weeks I checked back and it had given an error message. Then I phoned up and was advised to email scanned images o...

  • I'm at Beijing airport right now and just observed a customer doing exactly this. Different airport, different airline, but does demonstrate that it is technically possible for the airline/airport IT systems to accommodate.

  • New Abu Dhabi Midfield Terminal

    Jul 18, 2019, 09:13 PM

    I'm wondering if anyone knows the status of the new Abu Dhabi Midfield Terminal, which I believe is scheduled to open by the end of the year? There is surprisingly little info in the media about this.As a VA Platinum cardholder, I am also curious about whether there will likely be a new First Cla...

  • Qantas SMS Service from Overseas

    May 18, 2019, 02:12 PM

    I think this service is just available in Australia and the UK. I’m in England at present and used it yesterday. Took about 45 minutes between each message, and about 3 hours overall to fix my issue. However I was able to work on many other things while this was happening, so overall I thou...

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