Dec 15, 2020, 09:29 PM
I was under the impression some time ago that there were some big upgrades happening to the front of the Virgin terminal, with a new fast track entry to the lounge. Given that the departures is on an upper level, and the lounge below, they would presumably need to install escalators etc to connec...
Jun 26, 2020, 03:38 PM
Personally I am looking forward to this Phase 2 Virgin Aus. Better alignment between owners/managers, a rationalised fleet and clearer product/brand proposition should do wonders.
Jun 15, 2020, 03:32 PM
Definitely agree that Virgin Mk 2 should aim to be a bit more upbeat / funky as per Virgin America and Virgin Atlantic. The cabins have been fairly drab for a while now, and when they rebranded they became fairly formal in their customer service. Little things like not having in-seat USB chargers...
Jun 08, 2020, 08:21 PM
+1 (me also)
May 16, 2020, 04:46 PM
It was quite a good lounge with an impressive breakfast spread for the daily 10am service. We were lucky in Adelaide to have a dedicated SQ lounge, considering the flight frequency. Only drawback was the lack of natural light / tarmac view. Great service on the front desk. I hope the new shared l...
Dec 07, 2020, 12:37 PM
+1. You only receive a letter and a new card. If you need new luggage tags you can just ring up and the Velocity team will organise for you. I've done this many times, as they often break.
Mar 20, 2020, 09:19 PM
I had the same problem late last year/early this year but got it sorted eventually. At first I tried submitting the missing points claim via the Velocity portal but after a couple of weeks I checked back and it had given an error message. Then I phoned up and was advised to email scanned images o...
Dec 06, 2019, 12:22 AM
I'm at Beijing airport right now and just observed a customer doing exactly this. Different airport, different airline, but does demonstrate that it is technically possible for the airline/airport IT systems to accommodate.
Jul 18, 2019, 09:13 PM
I'm wondering if anyone knows the status of the new Abu Dhabi Midfield Terminal, which I believe is scheduled to open by the end of the year? There is surprisingly little info in the media about this.As a VA Platinum cardholder, I am also curious about whether there will likely be a new First Cla...
May 18, 2019, 02:12 PM
I think this service is just available in Australia and the UK. I’m in England at present and used it yesterday. Took about 45 minutes between each message, and about 3 hours overall to fix my issue. However I was able to work on many other things while this was happening, so overall I thou...