Qantas - Qantas Frequent Flyer
Member since 19 Feb 2019
Total posts 3
I was on QF163 from Sydney to Wellington tonight, which was diverted to Auckland due to late arrival which would have us landing after the Wellington airport curfew. Qantas had everyone alight into Auckland airport, where we were told we'd be instructed about next steps. But there was no Qantas representative here, and when I called the call centre I was told that we have to stay in the terminal, without access to bags, until the following morning when we would presumably be rebooked onto another flight. There would be no accommodation overnight provided. Though I have travel insurance, I feel uncomfortable clearing customs and immigration and going to a hotel, given that Qantas have not advised about next steps and we do not know when our onward flight to Wellington might be.
Folks here seem to be in good spirits, but this is atrocious service and communication from Qantas. Does anyone have advice on what to do?
Delta Air Lines - SkyMiles
Member since 16 Oct 2017
Total posts 267
This is a similar shambles to one not long ago when a flight to WLG was diverted to CHC, also due to curfew. Again we need to ask, why did this flight depart at all? It must have been apparent curfew would be missed. Being told to stay in the terminal is apalling. Great for Qantas, lousy for the passengers. I'm guessing the onward flight to WLG would be the QF aircraft relocating to where it was meant to be. Auckland has several airport hotels and you could not be criticized for getting a room. NZ immigration and reprocessing later would not be a problem. Maybe your bags would go to WLG before you but would travel insurance not cover an Air NZ service to WLG later on if that's what you wanted to do?
Member since 30 May 2013
Total posts 150
What a disgrace. I really feel that Qantas has just given up and actually doesn't care anymore.
Qantas has apologized. Wow, that'll make it all better. Oh, and the onward flight to WLG was delayed until after 9am.
Member since 04 Dec 2017
Total posts 24
qantas doesn't care. Whether its jetstar or qantas these sorts of situations are handled appallingly and this has been the case for many years. My last situation was an A380 going tech at DFW(surprise surprise). I was in F and absolutely no qantas rep anywhere, it was an utter shambles. Had to book my own hotel at DFW Hyatt and request reimbursement. Hence I never pay for qantas f or j anymore. Alan Joyce seems on his way out. His care factor is zero.
Here's an idea. Paint all the Qantas planes as Jetstar. Then we'll know exactly what to expect.
Member since 08 Feb 2018
Total posts 189
I notice ET have already deleted the last conversation criticising Qantas, this one one last long either I suppose.
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QF163 SYD-WLG 22 November diverted to Auckland
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