What sort of compensation should I expect from qantas for terrible customer service and $1400 to date change flights that were originally free!

7 replies

Bazj76

Member since 16 Nov 2015

Total posts 1

What sort of compensation should I expect from qantas for terrible customer service and $1400 to date change flights that were originally free!

AusFlyer

Member since 10 Mar 2011

Total posts 137

It's a bit hard to answer this question... Terrible customer service would not normally attract any compensation. As for the $1400, it will depend on the terms and conditions that apply to the ticket you bought (and not sure how they were originally free... you mean the tickets?).

highflyer

Qantas - Qantas Frequent Flyer

Member since 10 Apr 2012

Total posts 178

Care to elaborate... circumstances, what sort of ticket etc?

jackthomas

Virgin Australia - Velocity Rewards Gold

Member since 04 Jul 2014

Total posts 88

Very tricky to answer this question as we do not know what occured..However with date changes its usually a case of the customer not getting what they want opposed to 'terrible customer service'.

If the flights were free, I assume it was a competition, gift or reqard seats, in which there will be a change fee... We've all been hit by them and they are a pain however its not bad service. 

Grannular

Member since 31 Mar 2014

Total posts 193

Just sounds to me like someone is just stroppy after not getting what they want. 

Doubleplatinum Banned

Qantas - Qantas Frequent Flyer Platinum

Member since 07 Feb 2013

Total posts 431

+1

eminere

Qantas - Qantas Frequent Flyer

Member since 25 Sep 2013

Total posts 371

To the OP, I don't think you're going to get very far, both here and with Qantas. 

Good luck. 

Richard Brown

Qantas - Qantas Frequent Flyer

Member since 26 May 2012

Total posts 132

Don't know about the 1400 dollars, but if service really was bad, then best bet is to write to Qantas in the most level headed and constructive manner possible, outlining where the problem(s) occurred. There is no guarantee this will achieve results, but it has worked for me on other airlines in the past, in terms of additional FF points or a future upgrade.

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