Cathay Pacific - The Marco Polo Club
Member since 17 Jan 2013
Total posts 8
We were very excited to hear that our requested upgrade to business class from flexible economy had come through for our flight LAX to MEL on the 7th January 2017. (Points deducted from our account.). But when we checked-in we were told it had been rejected. When we asked why, we were told that there were no seats available. We showed them the text message of approval and the status on our booking on the Qantas iPhone app. But we were met with that look and tone from the check in staff of "we don't care so take the economy or leave it, no skin off our backs". We are reasonable and educated people, so, if presented with some explanation we would have accepted the downgrade albeit with some disappointment.
Member since 21 Apr 2012
Total posts 2,058
Did they refund you your points at least?
No, not yet.
Qantas - Qantas Frequent Flyer
Member since 25 Mar 2014
Total posts 198
What is your status in QF program?
Member since 21 Jan 2014
Total posts 270
Had a similar thing a while back on domestic service DRW - BNE, was told the upgrade should never have been processed as seats weren't available, not much I could do. Worst thing was my exit row seat I had was gone also as I had been allocated 1C when my upgrade came through, enjoyed the 4 hour trip in row 22. As you say the worst thing is the staff who have that " take it or walk" attitude.
I'm a bronze on the cusp of silver. Don't think that my status has anything to do with what happen. I requested the upgrade and it was accepted. Upon checkin they said that it had been rejected, despite all the messages from Qantas saying "Your points upgrade to Business on QF0094 from LAX to MEL departing 07JAN at 22:05 has been confirmed. Enjoy your flight!".
Member since 13 Sep 2016
Total posts 30
That is very unusual but I do think your status would have played a role here. I reckon that maybe some senior executive in Qantas or some VIP Chairman's Lounge member needed a seat at short notice and so they looked at who had been upgraded from economy and bumped them back down again. If there were others upgraded who were for example Platinum then I reckon they would have kept their business class seat. I agree that the Qantas staff should have made more of an effort to explain things although if my scenario above is true then I can understand why they would not have wanted to 'share' this info!
Not good and should of been explained.
Member since 29 Nov 2013
Total posts 446
Member since 12 Apr 2013
Total posts 870
This what I wag going to suggest also. All this upgrade business truly sux - you have no control over it whatsoever and totally at their mercy. So if you got it treat it as lotto winning and never put any hope on it.
Sorry, but I think that there is A employee and THE employee.
Air New Zealand - Airpoints
Member since 31 Oct 2016
Total posts 204
I'm a bronze on the cusp of silver. Don't think that my status has anything to do with what happen.
Sorry, the part where you said
[QUOTE]We are starting to wonder if this is how Qantas treats their most valuable customers...[QUOTE]
Implied that you might be a valuable customer
Member since 19 Oct 2015
Total posts 31
I am not surprised at all after a recent forced downgrade when we had paid for business PER-JFK for myself and my wife. Furthermore we we gold going on to platinum (now), so I do not think that status gets you what you want. Qantas are very arrogant now. There was no compensation.
I cannot get it - you paid money for business, was seated in economy and there was no compensation?
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Qantas business class upgrade requested, approved, then rejected!
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