Qantas - Qantas Frequent Flyer
Member since 08 Jun 2014
Total posts 308
SQ lounge in MEL has taken a turn for the worse with indifferent wait staff, tables still not cleared after3/4 of an hour to a dictatorial lounge manager scolding me like a schoolchild! I made the error of moving one of the side tables in front of my 5 year old so he could each his lunch rather than wear it. When the lounge attendant noticed he exclaimed " who has moved this, it's dangerous and wired in" when I pointed out it was me yet more aggression ensued until I pointed out that if he wanted the table left alone it should be marked on top. Later I noticed some of the tables elsewhere in the lounge were so marked.
Virgin Australia - Velocity Rewards
Member since 13 Jan 2015
Total posts 80
This is not singaporean hospitality but instead the typical australian customer service since SQ contract out to local staff
Member since 06 Sep 2012
Total posts 99
Maybe the manager shouldn't have been so aggressive, but you should have informed the staff before moving things. If it was wired like he mentioned, it could have presented a safety risk.
Member since 20 Aug 2014
Total posts 142
If it was dangerous to move it should have been marked as such like the other tables. Not the OP's fault at all.
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
Member since 09 May 2011
Total posts 13
I'm more shocked that a 5 year old is allowed into a premium lounge than the mess an adult can make with wiring and tables. But that's another issue altogether.
Member since 23 Feb 2015
Total posts 262
Emirates Airlines - Skywards
Member since 30 Nov 2015
Total posts 419
Moving wired in tables sounds like asking for trouble. Tables not cleared after 3/4 hour is just slack. There would be faster turn around cleaning tables out at the food offerings in the airport proper. I've never had this issue at Emirates Melbourne or Sydney lounges, stuff is cleared away pronto, always by obliging staff who are almost hovering around just to be attentive.
Maybe he was strictly adhering to the floor planogram.
Member since 24 Jan 2017
Total posts 26
Doesn't surprise me. I had bad experience with Singapore airlines staff in Singapore.
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