Member since 02 Dec 2016
Total posts 104
I've been flying regularly with VA for 4 years now. I'm on my third year as Platinum. Over the past 12 months I've noticed a significant increase in Gold and Platinum flyers. On Some flights there are more people in the priority boarding queue than the normal queue. And the Sydney lounge is generally standing room only (even with upstairs open). Have had similar experiences in BNE, OOL and MEL.So, has the relentless pursuit of Velocity members and more importantly making it easy to get Gold and Platinum for business flyers mean VA now have a de-valued product? No point having lounge access if you can't get a seat (or get in as has happened in OOL). No point having priority boarding if half the plane is there with you. No point getting access to economy X if you can't get a seat. No point having the upgrades (for Platinum) if you can only use them on non-peak flights (noting that VA seem to be releasing less and less business seats for use with the upgrade passes). Of course not every flight or trip to lounge is like this, but the Sydney lounge is always at or near capacity. Also this is my experience on the routes I fly most.So, if my experience is similar to the majority, is it time for VA to tighten the earning tables. Perhaps no more family pooling for status credits? Remove status credits from Fly Buys (although this would be a negligible contributor)? Thoughts?
Member since 17 Jun 2014
Total posts 3
Totally agree with you re: SYD lounge. Yet to find it "packed" at PER, CBR and MEL myself.
Virgin Australia - Velocity Rewards
Member since 15 Apr 2016
Total posts 36
You may see it start to decrease once status credits from AirNZ dry up later in the year. It's the only way I've managed to reach WP; combining VA family pooling with a long haul AirNZ flight.
Qantas - Qantas Frequent Flyer
Member since 12 Aug 2017
Total posts 2
I haven't flown a Virgin flight in around 10 years i would say, received an email from Virgin providing me with complementary Gold membership (I think i must have advised someone that i was QF Platinum), i tried it for the first time a few weeks back in Sydney, have to say i loved the kerb side check in, but the lounge i totally understand what you mean, i said to my work colleague 'this lounge looks like a food court'. So many people, i assume they are chasing a customer base and the 'priority' check in, yeah, not so priority!
Member since 04 Nov 2011
Total posts 202
Regarding lounges, the Qantas Club in Sydney is not much better. Always crowded.
Member since 20 Jan 2016
Total posts 47
This is a good question, not sure what changes Velocity can make. The weakness of Velocity is that their points have limited value due to the lack of good redemption partners and general international availability. To compensate they have used family pooling of status credits. Which makes the program attractive as you can get status easily. But then leads to lounges that can resemble a zoo on any given day.
Member since 14 Mar 2017
Total posts 149
VA could do a lot more with outreach and communications with its Platinum's, if it wanted to. For example...
Member since 23 Feb 2015
Total posts 259
I've often thought about switching but have always held back at the last minute because of feedback that the hard product is somewhat equivalent but that the soft product and lounge products are inferior (lounges - very much so, in-flight closer but still behind), the international network being no where near equivalent to One world and there is no lifetime status equivalent.
Member since 03 Apr 2017
Total posts 1
There would be a lot more seat available if people did not sit their bags on them, they sit i one seat and their bags on another, always a problem at every lounge across OZ
I don't see this at all. SYD, OOL, and MEL last week were all full when I was there. PER at 6am in the morning was good though. Plenty of people but it's a nice big lounge.
Member since 17 Aug 2017
Total posts 28
I'm one of the ones that has just reached Gold. For myself being in Melbourne and flying to Europe the choice was easy to go for Velocity.
Member since 27 Aug 2017
VA are slipping backwards daily.
Member since 26 Nov 2017
Total posts 14
Totally agree with the OP. I am into my fourth consecutive year as platinum and have seen a gradual change over that time, and not change for good. The priortiy boarding issue doesn't worry me so much. My real issue is with the lounges being so packed. Most of us fly peak times early morning or late afternoon. During these times you cannot get a seat. Sydney is a nightmare. Just last week my flight out of Sydney was delayed by an hour (no fault of the airline) - I ended up leaving the lounge as there was no room at all with standign room only. They need to make it more challengin to obtain gold.
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