Qantas - Qantas Frequent Flyer
Member since 21 Aug 2017
Total posts 7
My MH122 flight departing from Sydney to KL yesterday was a terrible experience.
Crews are lazy and not focused during work hours. Instead they used their working time to chit chat among themselves instead of serving customers during boarding time. Their chit chatting among themselves during the plane boarding time resulted in many passengers using the wrong aisle to get to their seats and this has resulted in a very chaotic boarding process.
Please share your flying experience with MAS either good or bad as I am very curious.
Member since 17 Aug 2012
Total posts 1,285
They've really 'jatuh standard' (i.e. dropped the ball) in the last few years, and I've been disappointed every time I've flown them recently.1. Crews are utterly demoralised. The carrier has been going down the monsoon drain for years and the cracks are really showing, not that that excuses this in the slightest, because you can't just have crew asking, "And you?" when taking meal orders in Economy when your competitors like Qantas have crews asking, "Will you be joining us for dinner this evening?" It's just not good enough when passengers regularly feel more welcome on AirAsia.2. The product has been cut beyond recognition. Ten years ago, domestic flights had water, apple juice, orange juice and Milo, served in plastic cups on trays. Now, you just get a packaged cup of juice that's half the size, and that's almost hurled at you. As the saying goes, "MAS: Mana Ada Style?" (i.e. "Where got style?", a fitting rhetorical question).3. Their schedules and on-time performance are rubbish. If you fly at stupid times of day and keep having delays, passengers are going to abandon you in droves.As an Australian of Malaysian background, it hurts to say this, but from a passenger perspective, Malaysia Airlines is yesterday's carrier.
Member since 03 Jan 2013
Total posts 24
I fly lots of sectors with them regularly ex-AU and also intra-Asia and I can honestly say I have never experienced anything like you have described.
Member since 05 Sep 2017
Total posts 19
Very happy with recent experiences, all intra-Asia in J. Maybe a product of the smaller cabin size but service on the regional 737 has been the best of the lot over the larger aircraft.
Member since 27 Jul 2017
Total posts 21
Haven't flown on MAS in a very long time but have on many occasions seen their crews openly smoking in uniform on arrival outside the entrance to their transit hotel in Tokyo. Not a good look at all.
Singapore Airlines - KrisFlyer
Member since 31 Jan 2013
Total posts 38
I was not impressed during my trip from ADL to Manila via KL. Every sector was delayed, so 4 flights in total. Arrived into Manila 2 hours late, it was after midnight.
You know things are dire when you resort to eating at Secret Recipe.
Member since 17 Jul 2015
Total posts 18
Member since 24 Feb 2017
Total posts 5
Flying between Australia and Asia with Malaysia Airlines has (for me) been an experience that I would not accept even if they were giving fares away! Four trips booked departing June ‘17 onwards. All flight times have changed post booking, aircraft changed in two trips (flat bed a330, to recline on 737). One flight I had to cancel because of time change and they took 4 months to refund my money. Last trip to Sydney from KL was delayed, lounge in KL was not good (cold showers, poor food selection) but the staff were great! On board service was lackluster, final row in J class meant they had no business meals for me...? Never experienced that before. Only one out of the 4 crew were friendly, the rest were not unpleasant, just did not want to be there! Not looking forward to my next flight. Seems like delays out of Perth are an almost everyday occurrence (not talking ten minutes), nightmare for connecting flights!! In my mind, every aspect falls far short of what you would expect from any airline, budget or full fare. Not worth the hassle now (for me). Regardless of the cheaper fares.
Member since 26 Nov 2017
Total posts 2
Ok - so, look -when you've paid the $ - its not good to get sub par service.
Member since 29 Jun 2013
Total posts 317
i have flown MH several times all in jclass and find them no different than other airlines ,it all boils down to the crew,and whether or not the flight is full,some FA'S on a full flight can get stressed with the addition work load,i always prefer flying when airlines are not fully booked ,
Member since 28 Nov 2017
Total posts 3
MAS recently lost my luggage. Total lack of communication and not showing any care from them that made me think twice now about booking with them on future trips. This is more to do with their ground experience than in the air. Back to the crews experience, all my recent J flights were on the positive side, pleasant crews but caterings were a little let down. The worst and rude crew experience for me in the last 12 months was in fact on QF from HND to SYD.
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