Member since 23 Oct 2015
Total posts 39
Just found a curious quirk in Virgin's 'improved' website. It appears that most of the destination cities in Asia have gone "missing". Basically when you try to select a departure city in Asia you are only able to select from a range of cities in China along with Denpasar. There is no Singapore, for example.
Member since 24 Apr 2012
Total posts 1,114
You oddly also can't book reward flights between Hong Kong and Singapore on the Velocity site now, and Singapore Airlines certainly flies that route!
Singapore Airlines - The PPS Club
Member since 20 Apr 2015
Total posts 4
On the SQ website I can no longer book flights to Australian cities where SQ do not fly. For example, I used to be able to book Singapore to Hobart with the Melbourne/Hobart leg with Virgin. No longer. Spoke to SQ and they just said make two separate bookings.
Qantas - Qantas Frequent Flyer Platinum
Member since 07 Feb 2013
Total posts 431
I cant even get sq coded flights to singapore to appear any more, only the va coded codeshare of which there is never any availability.
Member since 13 Sep 2013
Total posts 114
From what I’ve been seeing, you cant book any intra-Asia flights on the VA website.
Member since 02 Dec 2016
Total posts 104
The new Velocity site is terrible. Seems like 'nice pictures' was prioritised over user experience and flow. What was an ugly but functional site is now lovely but horrible. Oh, couldn't even load flights the other day either....
Member since 09 Jul 2012
Total posts 19
Their website is now exactly what Virgin America's website was like. The website developers must have thought their customers were simpletons/kindergarten kids in that every step of the process was big on meaningless graphics and (EXTRA) large fonts. I felt like I was flipping through a children's picture book rather than booking a ticket! Hey, I wonder how Virgin America is doing these days?!
Virgin Australia - Velocity Rewards
Member since 14 Mar 2017
Total posts 150
The new website is broken in all sorts of ways. The navigation doesn't allow you to get to several sections that used to be useful, and things like the mileage calculator and support links are stuffed.
Qantas - Qantas Frequent Flyer
Member since 10 Nov 2015
Total posts 5
Member since 27 Jan 2017
Total posts 37
I had issues with this on the old site too. Couldn’t book a multi-city if I wanted a stopover in Singapore on my way to Japan, cash or points.
Member since 07 Dec 2015
Total posts 56
Originally Posted by xtfer
I have had the same experience with the mileage calculator. I sent them an email which they replied to with 'no, not broken, can't replicate etc so clear your cache'. Well, I've done that and I still can't get it to work on IE, Chrome or Safari. I wish they would get their website experience sorted - it is one of bug bears with VA
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