Member since 19 Apr 2016
Total posts 3
Qantas - Qantas Frequent Flyer
Member since 16 Jun 2011
Total posts 226
It happens from time to time with upgrades, that for whatever reason get processed incorrectly.
Member since 16 May 2019
I have had this issue with several flights, none of which were upgrades. I email QFF with the details and find there is a quicker rectification - on the phone they were adamant that I was on a ff booking.
Member since 22 Jan 2015
Total posts 85
I've had this happen before on Finnair where I was credit 0 points and SCs as the flight was identified as a charter flight even though they were regular scheduled flights. An email to the QFF service centre with the boarding pass and it was usually fixed up pretty promptly.
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Flight wrongly listed as a Rewards redemption. It pays to check your activity statement
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