Member since 07 Aug 2019
Total posts 2
I was downgraded recently from business to economy between Singapore and Sydney on Qantas. I have been told my compensation is Â£317 ( I paid my fare in sterling). I was told take it or leave it that this is not a negotiation. As I paid over Â£4,000 for the return fare from London to Sydney the compensation appears on the low side. Am I being unreasonable ?
Qantas - Qantas Frequent Flyer
Member since 02 Sep 2018
Total posts 352
I would contact Qantas for a higher compensation whether that would be in the form of points or a refund. The 317 pounds you were quoted is likely the difference between fully flexible last minute economy (very expensive) versus a saver business class price (which you paid).
Member since 16 Nov 2011
Total posts 53
Originally Posted by Seat 4a
Absolutely disgraceful on QANTAS part. Yet another example of their deplorable customer service. Try emirates next time.
Whilst I agree the compensation is ordinary, I am certain that the method used to calculate it is common across all airlines.
Member since 11 Apr 2012
Total posts 85
Since you started in London you'll be able to claim EC261 compensation, which would be prorated.
Member since 23 Feb 2015
Total posts 259
QF, to the best of my knowledge, isn't registered as an EU airline so EC261 won't apply. Nor is the flight between departing from or arriving at an EU airport.
If it were, or it chose to apply EC261 principles, you would've likely been offered approximately Â£550 once pro-rating had occurred.
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Downgrade between Singapore and Sydney
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