Qantas Plat Contact Centre Wait Time

7 replies

fatty

Member since 24 Feb 2015

Total posts 55

Anyone know the approx wait times for the contact centre at the moment as a platinum? (30mins, an hour, over an hour?)

THanks

theflyinggeo

Qantas - Qantas Frequent Flyer

Member since 19 Mar 2019

Total posts 12

I've gotten through in the past two weeks in approx 8-10 mins on hold

siowen

Qantas - Qantas Frequent Flyer

Member since 31 Jul 2018

Total posts 16

I was under 5 mins 2 weeks ago.

gjspectre

Virgin Australia - Velocity Rewards

Member since 21 Feb 2017

Total posts 22

I got through in under a minute today, wait time on refunds is 8-10 weeks though :)

Lost_in_SIN

Qantas - Qantas Frequent Flyer

Member since 20 May 2016

Total posts 33

I got through in < 2 minutes this evening. Refund is 11 weeks and counting at the moment... so frustrating!

Hellboy666

Qantas - Qantas Frequent Flyer

Member since 13 May 2018

Total posts 6

Do you mean that "Special Services" hotline?

I used it once, but it was 2 years ago, and one had the option to leave a message and they call back. Is that still available? If yes try that, the callback had happened within 3 minutes, and they were very helpful.

Clancy

Qantas - Qantas Frequent Flyer

Member since 31 Jan 2016

Total posts 62

Ha, haven't flown for 5 months and 6 days, not counting though...

Plat line normally very quick though, but haven't needed to use it for probably 8 months, or is that 10...??? Actually, no-idea.

ZQN Fan

Qantas - Qantas Frequent Flyer

Member since 27 Nov 2017

Total posts 29

Took just over an hour to get through last Saturday morning which I'd have thought would have been a quiet period. "Call back" feature was removed some time ago I think.

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