Member since 24 Feb 2015
Total posts 55
Anyone know the approx wait times for the contact centre at the moment as a platinum? (30mins, an hour, over an hour?)
Qantas - Qantas Frequent Flyer
Member since 19 Mar 2019
Total posts 12
I've gotten through in the past two weeks in approx 8-10 mins on hold
Member since 31 Jul 2018
Total posts 16
I was under 5 mins 2 weeks ago.
Virgin Australia - Velocity Rewards
Member since 21 Feb 2017
Total posts 22
I got through in under a minute today, wait time on refunds is 8-10 weeks though :)
Member since 20 May 2016
Total posts 33
I got through in < 2 minutes this evening. Refund is 11 weeks and counting at the moment... so frustrating!
Member since 13 May 2018
Total posts 6
Do you mean that "Special Services" hotline?
I used it once, but it was 2 years ago, and one had the option to leave a message and they call back. Is that still available? If yes try that, the callback had happened within 3 minutes, and they were very helpful.
Member since 31 Jan 2016
Total posts 62
Ha, haven't flown for 5 months and 6 days, not counting though...
Plat line normally very quick though, but haven't needed to use it for probably 8 months, or is that 10...??? Actually, no-idea.
Member since 27 Nov 2017
Total posts 29
Took just over an hour to get through last Saturday morning which I'd have thought would have been a quiet period. "Call back" feature was removed some time ago I think.
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Qantas Plat Contact Centre Wait Time
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