Member since 24 Feb 2015
Total posts 60
Anyone know the approx wait times for the contact centre at the moment as a platinum? (30mins, an hour, over an hour?)
Qantas - Qantas Frequent Flyer
Member since 19 Mar 2019
Total posts 26
I've gotten through in the past two weeks in approx 8-10 mins on hold
Member since 31 Jul 2018
Total posts 18
I was under 5 mins 2 weeks ago.
Virgin Australia - Velocity Rewards
Member since 21 Feb 2017
Total posts 35
I got through in under a minute today, wait time on refunds is 8-10 weeks though :)
Member since 20 May 2016
Total posts 33
I got through in < 2 minutes this evening. Refund is 11 weeks and counting at the moment... so frustrating!
Member since 13 May 2018
Total posts 13
Do you mean that "Special Services" hotline?
I used it once, but it was 2 years ago, and one had the option to leave a message and they call back. Is that still available? If yes try that, the callback had happened within 3 minutes, and they were very helpful.
Member since 31 Jan 2016
Total posts 69
Ha, haven't flown for 5 months and 6 days, not counting though...
Plat line normally very quick though, but haven't needed to use it for probably 8 months, or is that 10...??? Actually, no-idea.
Member since 27 Nov 2017
Took just over an hour to get through last Saturday morning which I'd have thought would have been a quiet period. "Call back" feature was removed some time ago I think.
Hi Guest, join in the discussion on
Qantas Plat Contact Centre Wait Time
Already have an ET account? Log in below.
Signing up with Executive Traveller only takes a second and lets you
interact with our community. It's completely free and we'll never pass your information on to
Didn’t receive an activation email? Resend one to yourself here.
If you’ve forgotten your password, simply enter your email address
below, then click 'Submit'. We’ll send you an email to re-activate your account and enter a new password.
If you have not received the activation email, simply enter your email address below, then click 'Submit'. We’ll send you an email containing the activation link.
Subscribe to our free newsletter and get the latest news, reviews, tips and more sent straight to your inbox