Qantas unable to offer incentives when flights paid in other currencies

2 replies

Julianne

Member since 24 Feb 2020

Total posts 2

We are living in Canada at the moment and had booked business class flights to visit Sydney over Christmas like we do every year. Qantas just cancelled the flights as expected but because we paid in CAD (which is the only option when using the Qantas site in Canada) we were only offered a refund, no travel pass incentives. As a family of long time platinum and gold frequent flyers it is very disappointing as the double status points may have been a way to help maintain status over the coming years. Apparently Qantas has a system limitation that only allows it to offer the incentives when the flights are paid in AUD. Very disappointing. Has anyone else experienced this?

Grannular

Member since 31 Mar 2014

Total posts 196

Didn't think I would see someone complaining about getting a refund. Normally people complain about only being able to get a travel credit

GBRGB

Qantas - Qantas Frequent Flyer

Member since 21 Jan 2014

Total posts 253

Wouldn’t worry too much, airline status will be fairly low on the list of priorities in the next few years anyway, let’s face it we are not going anywhere much and when we do it won’t be anything like it was.

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